How do I redeem a gift card if the digits are scratched off?

How do I redeem if a digit is scratched off


[Re-Titled by Moderator]

Posted on Sep 18, 2023 11:02 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2023 8:16 PM

Re: Apple gift card : How do I redeem if a digit is scratched off


Apple support's online article:

What to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

says:

"If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support."

Also:

You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card. 


(NB: see at the bottom the above article: "Find your serial number" and illustrations.

The serial number is not the same thing as the code that begins with "X" that you use to redeem the card.

293 replies

Jan 12, 2024 12:10 PM in response to brbo

Hello~ You are welcome. I have mine set to oldest first in preferences so maybe that is why I am seeing things differently? The sort by in upper left under the Author’s question is a place you can change it as well…how do you have yours set or I wonder how users are seeing things when they post? I may ask this question elsewhere as well.


~Katana-San~

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I redeem a gift card if the digits are scratched off?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.