Synced Content iPhone Storage - iOS 17 Update
after I updated to ios17 it appears that a synced content occupy at least 800mb on my iphone storage. How can I remove this. Please help. Thank you
[Re-titled by Moderator]
after I updated to ios17 it appears that a synced content occupy at least 800mb on my iphone storage. How can I remove this. Please help. Thank you
[Re-titled by Moderator]
I talked to Apple Support. They told me it was simply a "reclassification" as to how storage was used. That is, the category called "system info" was split out and much of the information was now displayed in "synced content". That made no sense to me as the overall storage usage on the device went up. In my case, 6.6 GB. If it was split you would expect the total storage consumption to remain the same. When presented with that question answers became very vague. In short, I don't think customer support understands the issue either.
I did a little more research.
I was also told by Apple Support that "Synced Content" did not contain any duplicate media files.
So I deleted my entire music collection on my iPad.
Both Music and Synced Content dropped to 0 byte usage.
I got back over 12+GB of storage.
Then I download, via a USB, all of my songs to my iPad - about 6.2GB
Lo and behold, both Music and Synced Content were 6.2 GB for a total of about 12+ GB.
So...either Apple Support lied or they really don't know anything about the new storage category called "Synced Cotent".
I'll give them the benefit of the doubt and presume they are uninformed.
The larger question is why the developers of ios 17 decided to penalize Apple users who seek to manage their own media by double counting and unecessarily using resources.
I can come up with no technical reason why this is so since this "feature" did not exist prior to ios 17.
I also ran the same test on my iPhone with the same result.
My iPhone is an older model and I've been contemplating a new device.
However, I am reluctant to be forced into buying a device with more storage than I actually need simply to accomodate an apparent flaw in ios 17.
So I'm looking at Android for the phone or possibly a separate song player device for use when I travel and delete my songs from the iPhone.
I'll keep the iPad and live with the impact because I don't add a lot of apps to it. I use it mostly for browsing and reading.
Really not a nice tactic - especially undocumented and leaving your support associates having to take the brunt of the criticism.
Exact same issue here, but my 'Synced Content' is taking up 6 f'ing GB. iOS 17 iPhone 12.
WTF, Apple?
That is a huge space my friend. Can somebody explain this or it has a way to remove this right?
294.71 Gb of “synced content”
kinda hoping to get some specifics on how I can identify what this content is and what controls the “syncing”
17.0
13 Pro
Same issue here. 12 mini.
After updating to ios17 I now have 21.51 GB of “Synced content” which leaves very little space on my iPhone 11. Please find a fix for this.
I lost 6.6GB on my iPhone and on my iPad. I can't find any explanation on any forum.
It appears to have something to d with multimedia and a computer.
Don't know how to reduce or eliminate it.
Don't know where it came from in the first place.
I don't want to have to reset my devices and hope it goes away.
It looks like a deal to sell more hardware as far as I am concerned.
Really angry about this as I try to manage my storage carefully.
47GB lost overnight and now my device is full. Pretty angry 17.0.1 didn’t fix this. What is Apple doing??
50 GB taking up from this synched content BS on my phone because of my large music library on my MacBook. No good, Hope they have an answer for this soon!
Same issue here. My synced content takes up additional ~60GB now interestingly enough my music copied from my PC is in the same size category.
iOS 17.0.1 did not fix this and apparently this exact problem is already known in earlier iOS 17 versions. (Apparently the reply gets auto deleted when you mention the public be*a)
I talked to Apple Support. They told me it was simply a "reclassification" as to how storage was used. That is, the category called "system info" was split out and much of the information was now displayed in "synced content". That made no sense to me as the overall storage usage on the device went up. In my case, 6.6 GB. If it was split you would expect the total storage consumption to remain the same. When presented with that question answers became very vague. In short, I don't think customer support understands the issue either.
I did a little more research.
I was also told by Apple Support that "Synced Content" did not contain any duplicate media files.
So I deleted my entire music collection on my iPad.
Both Music and Synced Content dropped to 0 byte usage.
I got back over 12+GB of storage.
Then I download, via a USB, all of my songs to my iPad - about 6.2GB
Lo and behold, both Music and Synced Content were 6.2 GB for a total of about 12+ GB.
So...either Apple Support lied or they really don't know anything about the new storage category called "Synced Cotent".
I'll give them the benefit of the doubt and presume they are uninformed.
The larger question is why the developers of ios 17 decided to penalize Apple users who seek to manage their own media by double counting and unecessarily using resources.
I can come up with no technical reason why this is so since this "feature" did not exist prior to ios 17.
I also ran the same test on my iPhone with the same result.
My iPhone is an older model and I've been contemplating a new device.
However, I am reluctant to be forced into buying a device with more storage than I actually need simply to accomodate an apparent flaw in ios 17.
So I'm looking at Android for the phone or possibly a separate song player device for use when I travel and delete my songs from the iPhone.
I'll keep the iPad and live with the impact because I don't add a lot of apps to it. I use it mostly for browsing and reading.
Really not a nice tactic - especially undocumented and leaving your support associates having to take the brunt of the criticism.
Exactly. For me its not a reclassification because apparently it is placed in the iphone storage which basically used the storage of the phone. It must be fixed or rather be removed from the storage.
So... an update. I was having all kinds of issues with my phone ( besides the 'Synced Content' issue ) so I did a full reset and restored from my last backup. All the music I'd synced from iTunes was gone ( as expected ). There was no 'Synced Content' after doing this. I just synced a bunch of music ( 15.55 GB ) from iTunes and sure enough there is now Synced Content of 14.48 f'ingGB.
WTF Apple?
I have done some tests and it is simply a duplicated count.
In my case I had 16 GB of iTunes music (not Apple Music, MP3/MP4 files in my Mac) that are synced to my iPhone and now these 16 GB shows as "Music" and as "Synced content" but they only occupy a single 16 GB on my iPhone.
It is not using a total of 12+ GB, it is only using 6 GB but accounted in two separate categories
Synced Content iPhone Storage - iOS 17 Update