iOS 17 Pets feature not working

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eml Author

Level 1

16 points

iOS 17 Pets feature not working

The new feature in iOS 17 that recognizes pets is not working on any of my devices. I have done the following:

updated all devices to iOS 17
looked for the “people places and pets” section in photos (it just says “people and places”)
tried manually adding a pet. The button that should appear to add a pet doesn’t appear in the bottom left of the photo, despite IOS recognizing there is a cat in the photo.

I have an 11 Pro, but I wouldn’t think this would be the reason.

Perhaps photos needs to index my library for pets and it will show up eventually?

I did some searching online, but didn’t come across anything that would explain this. Any help or insight would be most appreciated!

iPhone 11 Pro

Posted on Sep 19, 2023 4:38 AM

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Answer 1

Top-ranking reply

villageprince

Level 1

10 points

Jan 8, 2024 8:08 PM in response to eml

Sooo… my issue is slightly different. When I go to change my wallpaper I do have a tab called “pets” but it only features photos of my dog! I have over 700 photos of my cats but none of them are in this tab! What on earth.

they do come up when I search for pets in my photo album but they don’t get featured in the wallpapers.

is this a bug?

im on 17.1.2 using an iPhone 11 Pro max

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Answer 2

Oct 9, 2023 5:55 AM in response to eml

Same here. “people” section in photos just says “people”. no mention of pets. How long are we supposed to wait for this to work? I added a few pet faces but Photos has scanned nothing.

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Answer 3

Nov 7, 2023 3:11 AM in response to eml

iOS 17 Pets recognition feature was not working on my device. I've done a few fixes to my iPhone. You can try it too!

1. Reindexed the Photos app on my iPhone. Follow the steps: Connect your iPhone to Wi-Fi >>> Charge your iPhone and lock it >>> Leave the iPhone overnight. It will reindex the photos and recognize the people and pets in your images.

2. Reset the people and pets suggestion on my iPhone: Go to Settings >>> Select Photos >>> Scroll down and click on Reset People & Pets Suggestions >>> Select Reset.

3. Also, you can add people and pets manually to your iPhone: Go to Photos App >>> Click on Album Tab >>> Select People & Pets album >>> Scroll down and select Add People option >>> Select the people or Pet you want to add to the album >>> Click on Add button and top right corner of your screen.

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Answer 4

eml Author

Level 1

16 points

Sep 20, 2023 5:15 AM in response to eml

UPDATE: Eventually they just started populating. I guess you need to give Photos time. 🐈‍⬛🐕🐾

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Answer 5

Oct 8, 2023 11:06 AM in response to eml

I just tried in 12 mini and iPad mini and it definitely does not work

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Answer 6

Feb 28, 2024 1:09 PM in response to eml

This feature should not be advertised since it does not work. Even for the people it worked for it doesn't work well. I am a share holder and it ****** me off that this company is now advertising features that are incomplete or in their BETA stage. Quarterly earnings are going depend on the products not the promises.

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Answer 7

gooofer

Level 2

159 points

Oct 9, 2023 6:00 AM in response to eml

That's good to hear.

After updating, the phone can take some time to index those photos, which seems like the reason for this happening to you.

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Answer 8

Oct 9, 2023 6:04 AM in response to gooofer

My photos are all on my Mac. I updated the day the new MacOS was released. And nothing yet. I manually added some pets and nada.

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iOS 17 Pets feature not working

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