Unable to Access iCloud and Email Services after iOS 17 Update

Hello Apple Community,


I recently updated my devices to iOS 17 and since then, I have been experiencing a series of issues that have hindered my ability to access iCloud and my custom email accounts on both my iPhone and Mac. I'd appreciate any help or guidance to resolve these issues. Here's a detailed description of the problems I'm facing:


  • Email Access Issue:
    • I am unable to access my custom email accounts from both my iPhone and Mac.
    • My devices have stopped receiving new emails since the upgrade.


  • iCloud Website Access Issue:
    • I cannot access the iCloud website (icloud.com) on any browser.
    • I encounter the following error message: "iCloud encountered an error while trying to connect to the server."


  • iCloud Sign-out and Sign-in Issues on Mac:
    • I attempted to sign out and sign back into iCloud on my Mac.
    • After signing in successfully, I receive a message stating "Can't access iCloud data."
    • When I click on the "Verify Security Settings" button, a login pop-up appears, but nothing happens after I enter my password.


  • iCloud Sign-out and Sign-in Issues on iPhone:
    • I tried to sign out of iCloud on my iPhone, but the sign-out button is unresponsive.
    • I have restarted my phone and reset the network settings, but this hasn't resolved the issue.


I would be grateful for any assistance or suggestions on how to troubleshoot these issues. I am keen to resolve this as soon as possible to regain access to my emails and iCloud data.


Thanks!

MacBook Pro 14″, macOS 13.5

Posted on Sep 19, 2023 6:47 AM

Reply
1 reply

Sep 21, 2023 2:25 PM in response to Shahbaz333

Hi Shahbaz333,


Based on the details you supplied, it would appear there may be something blocking or interfering with the connection of your devices to the iCloud servers. This could take multiple forms including but not limited to:


1) VPN configurations on your network or devices

2) Security software on your network or devices

3) Security settings on your network or devices


Isolating this concern further would be necessary. Are you able to access iCloud when using a different network? How about on a different device and network? Are others able to sign in to their iCloud account on your computer and network?


It could also prove helpful to check date and time settings across the network and devices, clear browser history and cache. See If Safari doesn't open a page or work as expected on your Mac for some suggestions specific to Safari on a Mac to get started.


Regards.


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Unable to Access iCloud and Email Services after iOS 17 Update

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