Related Article: Find the serial number of your Apple product

this issue is on my daughters phone. Phone is on but has a black screen.

My daughter had her phone charging at night, woke up with a black screen. We can tell the phone is on. Tried resetting it, but it is not responsive.

Posted on Sep 19, 2023 8:15 AM

Reply
Question marked as Apple recommended
NoAlfaro wrote:

My daughter had her phone charging at night, woke up with a black screen. We can tell the phone is on. Tried resetting it, but it is not responsive.

If your iPhone won't turn on or is frozen - Apple Support

Posted on Sep 19, 2023 9:49 AM

1 reply

this issue is on my daughters phone. Phone is on but has a black screen.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.