Sound Check not working on macOS Ventura 13.5.2

Hi ndelc,

Since the issue persists with a different user, let's try to narrow this down and isolate it more by testing in safe mode.

Safe mode prevents certain software from opening and also forces the computer to run some disk checks similar to First Aid. This can actually resolve some issues. More information on starting to safe mode and steps to take after starting there can be found here: Start up your Mac in safe mode – Apple Support

"On your Mac, choose Apple menu  > Shut Down.

Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.

Press and hold the power button on your Mac until “Loading startup options” appears.

Select a volume.

Press and hold the Shift key, then click Continue in Safe Mode.

The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar."

You can find these steps along with other information that may be helpful, here: 

If you have followed the steps correctly and you still have the issue, let us know if you get any specific alerts or error messages when trying, as those may help us determine what might be causing the issue.

If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support

Cheers!