Apple has been the absolute worst with this update. I bought the iPhone 14, 256GB less than a month ago. I had text glitches (freezing, 3-4 buttons swollen and frozen, words lagging to appear for several seconds, cursor issues, etc.) in texting and in any apps or on the web from day one. Verizon didn’t have it in the warehouse, so I had to work through apple.
My first call to Apple tried to do a resetting that would not erase anything. It didn’t work, so Apple scheduled me an appointment with Best Buy who explained there was nothing they could do and they don’t know why Apple keeps sending their clients there. Next, I had an appointment at the Apple Store, more than 45min away from where I live, where the woman spent all but 10 minutes with me. She would not remove my phone case, despite the scars on my hands showing her I was unable to do it. She watched the glitches on my phone, but because the Apple tests said nothing was wrong with my phone she said she couldn’t replace it. I called Apple, which made me update to 17.1.2 from 17.1, which caused the issue to get worse. Then, I spent 5 hours on the phone with them to reboot my phone to original settings (which erased everything I did with the phone even though they made sure I backed it up to iCloud) since I got the new phone. Apparently, the agent determined that it was a software malfunction and everything needed to be reverted back to a brand new phone. The following day, I spent 2+ hours on the phone with them to restore everything to the previous day, but all my texts that I’ve had since I got the new phone was gone. They said the only way they could replace my phone was through Apple Care if I wanted to buy that, which I refused because my phone was still under warranty with Verizon.
Finally, Verizon got my phone back in stock, and I was able to replace it. Everything was working great, but I forgot to turn off automatic updates. My phone did the automatic update for 17.2.1 a couple days ago, and all the glitching for typing on anything was back. I can’t even begin to tell you how many times my phone froze while I was typing this.
I think I’m going to try to exchange it for an android because this is so frustrating. I use my phone all day long for work, and I can’t have these issues. Apple needs to fix this or restore my phone back to before this update
in order for me to stay with them.