Level 1

30 points

Merged Voicemails after IOS 17 Update

My wife and I share an Apple ID but have different cell phone numbers. We both have iPhone 14 Pro Max.

When I updated to iOS 17, yesterday, I lost all ability to make changes on the Apple ID (the picture got grayed out in Settings). Can't even enter it.

When she upgraded to iOS 17, today, our voice mail gots merged. When someone leaves a VM on her phone, it shows up on mine. Same as leaving a VM on mine, it shows up in hers. When I delete a VM on my phone, it gets deleted on hers and vice-versa.

How do we need to change to get back to separate voice mails? Please help.

iPhone 14 Pro Max

Posted on Sep 19, 2023 6:47 PM

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Ala836 Author

Level 1

30 points

Posted on Sep 23, 2023 4:18 PM

The issues were two fold and resolved in a Genius Bar session.

The grayed out Apple ID was caused by me turning on Content & Privacy Restrictions, Not Allowing Passcode Changes and Account Changes, and putting in a different 4-Digit Passcode. Once, I turned it off, the Apple ID under Settings, stopped being grayed out and it was back to normal. BTW, the reason I put I put in this 4-digit passcode is because of this report from WSJ: https://www.youtube.com/watch?v=tCfb9Wizq9Q;
The only way out of the merge voice mail (calls, photos, etc.) is to create a different Apple ID and do Family Sharing.

Thanks for your help!

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326 replies

KiltedTim

Level 10

225,318 points

Jan 19, 2024 4:57 AM in response to Juliew1116

And if you paid attention to who I was responding to, you would know you’re wrong.

Shaymicp

Level 1

8 points

Jan 20, 2024 6:01 AM in response to lobsterghost1

NO, this has worked until the last update. So I call BS to this. Apple did something without telling anyone. and now it has caused issues. It's an Apple issue not ours.

HenryBo

Level 1

13 points

Jan 21, 2024 9:55 AM in response to lobsterghost1

Again I don’t understand why some people here feel they know other people’s lives better than themselves? Your solution does not work for other people so please stop repeating yourself.

cbadland

Level 1

16 points

Jan 23, 2024 5:15 PM in response to lobsterghost1

271 Apple stores and 125,000,000 iPhones in US. Not a great choice for many users.

cbadland

Level 1

16 points

Jan 23, 2024 6:11 PM in response to Lawrence Finch

I guess my point is a lot of iPhone users do not live near Apple stores. Not everyone is in NYC.

Pappys5

Level 1

9 points

Jan 23, 2024 6:33 PM in response to Lawrence Finch

Consider yourself lucky to have three stores so close. There are 6 states without any stores. Many only have 1 or two stores state wide.

Jan 23, 2024 10:39 PM in response to Lawrence Finch

Excellent explanation. I have saved this post for future reference.

Jan 27, 2024 8:59 AM in response to Robby7777

Has this helped the issue still?

ive been dealing with this for a long time!

Jan 27, 2024 9:42 AM in response to HenryBo

Thank you! Can’t agree more!!

Jan 27, 2024 9:43 AM in response to Lawrence Finch

Thank you for your great input :) :) :)

Jan 27, 2024 9:48 AM in response to IdrisSeabright

IdrisSeabright wrote:

Excellent explanation. I have saved this post for future reference.

I’ve just made it a user tip, as suggested by lobster: How to “unshare” an Apple ID - Apple Community

JimSurf

Level 1

8 points

Feb 1, 2024 7:16 AM in response to lobsterghost1

Then explain to me why this has not been a problem since the beginning of the iPhone and now it is?

Feb 3, 2024 8:06 AM in response to robb720

You should not have a personal Apple ID on a business phone, because if you do ALL content in iCloud is (usually) legally “owned” by your employer.

Feb 8, 2024 8:05 AM in response to Ala836

Ugh. And this is why I often just despise Apple. They make life so complicated.

Feb 20, 2024 9:01 AM in response to prusso3995

prusso3995 wrote:

This did not work for me. I did it on both phones and still an issue. For 25 years I never had an issue until the ios17 upgrades.

That is clearly nonsense, as iPhones have only been around for 16 1/2 years. And for 10 years of those 16 Apple has said emphatically that Apple IDs should not be shared→Make sure that each family member has a unique Apple ID - Apple Support

What will work is to stop sharing Apple IDs between users. The other alternative is to turn off Visual Voicemail and go back to calling your carrier’s voicemail server to get your messages.

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Merged Voicemails after IOS 17 Update