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AirPrint not working after iOS 17 Update

AirPrint was working on ios16 using a Canon printer connected to my home WiFi. I recently updated to ios17 and the printer shows up as an available printer but shortly disappears after selecting it. I am able to print on iPad os 16 and my MacBook Air on Ventura using AirPrint. I’ve reset network setting on both router iPhone and printer and I am still encountering same behavior. Does anyone have any idea on how to fix it or if it is a known bug in ios17? I’ve also restarted my phone and tested it on my partners iPhone which shows same behavior on ios17.


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iPhone 14 Pro Max

Posted on Sep 19, 2023 7:55 PM

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Posted on Sep 25, 2023 6:55 AM

I have the same issue with Canon MF240 and no security software installed on my iPhone and iPad. Just updated to iOS 17.0.1 . The printer name shows up for a while and then disappears! I can print from my computer. I didn’t have this issue until before updating to iOS 17. Please fix this problem, it’s really annoying.

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344 replies

Oct 24, 2023 12:01 PM in response to PrinterNotWorkingAgain

I assume you were running Ventura before your update? If that is the case you could revert to Ventura and update at a later date. I did this because I have some apps that didn’t run properly under Sonoma. If the HP ENVY PHOTO 7864 has a network port you could connect a network cable run it as a IP network printer, or alternatively buy a USB print server for bout $50 and set up the HP as a full network printer. Just some disjointed thoughts if they help.

Oct 28, 2023 8:41 AM in response to Techguyuk

Found this suggestion about VPN software very helpful, had a similar problem Airprinting to my Brother printer from iPhone with IOS 17.0.2 Had Norton’s VPN installed switching it Off solved my problem.


Now having just upgraded to IOS 17.1 I could not connect to the internet at all, again this was caused by the VPN. Which I had reinstated (idiot that I am) so uninstalled it altogether and straight away I could connect.

The moral of this story don’t use a proprietary VPN or at least only in exceptional circumstances or so I was told by an Apple tech.

No doubt someone will say different.

Nov 1, 2023 7:23 AM in response to Brandon2021

Are you experiencing this with an older HP Laser Jet? I have the exact issue, and can airprint from all other apps, but can't airprint any photo from photos app or even if the photo is saved outside of the photos app. I tried saving to files and opening from there and still could not print it. I print to an HP Color Laser Jet Pro 400 M451DN which has firmware from 2019. The printer blinks for a few seconds then nothing. I duplicated this on other Apple devices running iOS 17.1. I also tested to a new laser jet 4201DN and the photo printed fine.

Nov 1, 2023 7:44 AM in response to DaveG100

I have a laser jet about 8 years old-MFP M277dw. I resolved it by downloading and installing the updated HP Smart App annd setting it up with my laser jet. I also rebooted my devices and my router/ gateway. I only connect via wifi and mostly use AirPrint.


Whenever I send something to the printer, I go to the options box at the top of the first dialog box I get and I have to uncheck”automatic” and change the type to pdf, current, individual photo, image or whatever other specific option I want.


In the dialogue box for actions -do not select print. Select the print with HP Smart option.


This sends the image to the HP Smart app to print.


BTW the HP smart app is awful!- you lose the options to select a particular type or size of paper and you have to wait for the job to finish printing before you can do anything. It is very poorly thought out.


I hope your printer is new enough to use the app. Good luck.

Nov 1, 2023 8:17 AM in response to pdumbaugh1

After you restarted your router and devices did that allow you to print again? Or only having the HP app is allowing you to print now? I had seen other suggestions to turn off private WIFI address if that was enabled but that did not change anything. iOS 16 did not have this issue. Whatever they changed in iOS 17 has broken airprint for older printers.

Nov 16, 2023 7:16 AM in response to Blah_blah_011

I was having the same problem printing to an HP9015e printer with my iPhone. I tried everything I found on the Internet and finally decided to delete any HP app from my phone (HP ePrint and HP Smartprint) and then doing a hard reset on my phone. It seems to be working now. If it doesn't solve the problem I will update my post.

AirPrint not working after iOS 17 Update

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