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AirPrint not working after iOS 17 Update

AirPrint was working on ios16 using a Canon printer connected to my home WiFi. I recently updated to ios17 and the printer shows up as an available printer but shortly disappears after selecting it. I am able to print on iPad os 16 and my MacBook Air on Ventura using AirPrint. I’ve reset network setting on both router iPhone and printer and I am still encountering same behavior. Does anyone have any idea on how to fix it or if it is a known bug in ios17? I’ve also restarted my phone and tested it on my partners iPhone which shows same behavior on ios17.


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iPhone 14 Pro Max

Posted on Sep 19, 2023 7:55 PM

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Posted on Sep 25, 2023 6:55 AM

I have the same issue with Canon MF240 and no security software installed on my iPhone and iPad. Just updated to iOS 17.0.1 . The printer name shows up for a while and then disappears! I can print from my computer. I didn’t have this issue until before updating to iOS 17. Please fix this problem, it’s really annoying.

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344 replies

Nov 19, 2023 2:47 PM in response to Delaware

Delaware wrote:

First of all, I do not have Norton or any VPN on my machine. In addition, I have tried every suggestion offered by the community (updating my printer drivers, turning everything (modem, printers, devices, etc) off and then rebooting. Nothing has worked This is obviously an iOS 17 problem that Apple needs to fix.

If it was obviously an iOS 17 problem it would affect millions of users, and no one would be able to fix it. As it doesn’t affect millions of users, and most of the participants in this thread have fixed it, it is not an iOS 17 problem; it is a problem with your network or your printer.

Nov 19, 2023 3:01 PM in response to Delaware

Delaware, first, see my post above, it is an iOS 17 issue, but only affects older printers.

Second check if your printer has up to date firmware, contact your printer help desk. If your printer only supports AirPrint (Bonjour) 1.2.1 (2003 - 2015) it won't ever print from IOS 17.

Apple are not supporting AirPrint (Bonjour) 1.2.1 any longer (as far as I can determine), therefore any printer with this firmware version will not AirPrint from iOS 17. Period.


Nov 21, 2023 8:15 AM in response to patrickj86

Also, just to clarify- I have a canon imageclass and I was able to update the firmware directly on the printer. I just googled the instructions and it walked me through regarding what settings to go to on the printer to update the firmware. Once it was done installing, I turned the printer off/on just so it would do a full restart and connect to my router and that’s when I was able to resume printing from both my iPhone and iPad.

Nov 21, 2023 9:05 AM in response to patrickj86

patrickj86 wrote:

Also, just to clarify- I have a canon imageclass and I was able to update the firmware directly on the printer. I just googled the instructions and it walked me through regarding what settings to go to on the printer to update the firmware. Once it was done installing, I turned the printer off/on just so it would do a full restart and connect to my router and that’s when I was able to resume printing from both my iPhone and iPad.

Thanks, that was very helpful.

Nov 26, 2023 2:40 PM in response to Blah_blah_011

OMG. This thread dates back to Sept 2023. I wish I had seen it before updating my iphone last week. I don't have Norton or other antivirus software installed and my two Epson printers will not air print. Firmware is up-to-date, but since these problems go back to September, it would appear that Apple and Epson (as well as other printer manufacturers) are not listening. I can still print with my mac desktop which is so old that it is running Catalina. We were going to purchase a new desktop, but I am afraid that our fairly new Epson workforce printers will not be compatible. Help!

Nov 26, 2023 2:55 PM in response to amodra

I honestly don’t think it has anything to do with anti-virus software- I don’t know why ppl are saying that. My canon image class is like 5 years old and when I updated the firmware OTA, it solved both printing problems on both my iPad and iPhone. I’m so surprised other printing manufactures aren’t falling in line. The quickest workaround I can think of is to basically airdrop whatever you’re trying to print from your iPhone to your MacBook. But sometimes the airdrop doesn’t work unless your MacBook OS is up to date. You would have to try and see first, but if the airdrop fails you can try turning off/on Bluetooth on your macboook before updating the OS. In terms of getting a new desktop, I doubt printing to your Epson would be a problem if the printer is fairly new. You would just have to download the driver from epson to your new MacBook or PC- whichever you buy. It’s found on the manufacture's website and you can often find the driver under downloads after you input the printer’s model number or serial number. That’s all I can think of until Apple gets their stuff together. They’ve started to make mistakes like this more often than they have in the past. Hope this helps.

Nov 26, 2023 3:01 PM in response to Techguyuk

My printer is post 2018 and I had to update the firmware OTA in order to restore air printing on both my iPad and iPhone. MacBook was never affected. And until I updated the firmware, I would just air drop what I wanted to print to my MacBook. But like I said once I updated the firmware on my canon I just restarted the printer as a precaution and then I could resume air printing on my non MacBook devices. Also, the only additional advice I can give ppl is to ensure the printer and iPhone are on the same WiFi network. Like I can speak for myself and I have three - the main one, the 5G, and the network for my wifi extender. Sometimes it doesn’t matter, but usually when I make sure they are on then same one, I never have a problem.

AirPrint not working after iOS 17 Update

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