No Mail sounds since iOS 17 update

Hi


i have just updated to ios17 and since then, my Apple Mail app has been silent when I receive Mail. It still makes the swoosh sound when I send from the app. All Notifications are on. Volume is up. At the moment this appears to be the only app I’m having an issue with. Any ideas on a solution would be gratefully received


[Re-Titled by Moderator]

Posted on Sep 19, 2023 11:49 PM

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Posted on Sep 20, 2023 1:12 PM

Ok. After some experimenting I have found a solution this this problem. However, this is an issue Apple needs to address.

The solution I found is in settings, then notifications, then mail, you MUST have Lock Screen notifications on have any sound when you receive an email. If, like me, you have sound notifications on, but all visual alerts on screen off, you will not get any sound notifications either on ios17. I will now try this with other apps

63 replies

Dec 13, 2023 10:33 AM in response to bwoskow

Same issue - No "notification" sound when receiving Apple Mail email. I have Gmail and Outlook clients installed on all my devices - mail notification sounds work fine. Apple Mail notification sounds do not work on iPad, iPhone, and MacBook either. Everything is turned on as suggested in this thread to no avail. Also, I am running custom domain email with iCloud+ with several folders.

Apple - are you monitoring this thread? If so, please provide input.

Running IOS 17.2.1

Dec 13, 2023 5:19 PM in response to debls55

I just contacted Apple regarding this issue, and the people I spoke with, while friendly, gave me a lot of the same answers all of you have been getting. They took me through the exact same trouble shooting steps I've already tried multiple, multiple times on my own. They even went so far as to tell me to erase my phone and start from scratch. I want my email sounds, but not that badly. Restoring is a massive pain in the tail. Anyway, I'll try this lock screen suggestion, just for fun, but as a voiceover user, I suspect that this will end up being more of an annoyance than it's worth. All I know is that everything was fine prior to iOS 17. I've gone into the custom notifications for mail, and all is as it should be. Let's hope that Apple decides to acknowledge this issue as a bug sooner rather than later.

Dec 26, 2023 3:47 PM in response to adamw77

Sounds are too soft for me to hear and cannot hear my gmail at all unless I am within about 3’ from my ipad which is a brand new 5th gen one. I have actually recharged my old air 2 ipd to use as the sound is so much better for notifications albeit the battery is on its last legs, so much money spent on a new ipad to be totally disappointed. Looking into a galaxy tablet might be better and sell this new ipad.

Jan 28, 2024 6:24 AM in response to adamw77

January 28/2024 and still the same issue in iOS 17.3. And yes I have done everything including resetting all settings and device restore from iMac. Sounds and alerts are enabled and all is right and still 8 to 100 mails have no notification in Lock Screen. Also I notice that despite I have the sound in full, alerts from other apps sounds soft and in app sounds like Pinterest sounds loud despite I have sounds in zero. What is happening?

Jan 30, 2024 10:57 PM in response to hayleyos

Still do it. I have done this multiple times (after 2 restoring processes 😂).


It’s the sounds of the phone! Typing this message, the clicking sounds was normal and after an alarm ringing while typing, the sounds goes volume up despite that the sounds bar was in zero.


This is the issue the whole time.

They must fix the sounds. Something happened here.



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No Mail sounds since iOS 17 update

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