Reporting a death

I am trying to cancel what was a free subscription as the person has since passed away but payment was due to start in October

any advice please .?

iPad (10th generation)

Posted on Sep 20, 2023 2:01 PM

Similar questions

How to cancel a purchase made by a parent who has passed away Recently I became aware of a monthly charge that was made by one of my parents, who are both deceased now. I don’t have their appleID information. How can I contact a live person at Apple to explain my situation to have this charge cancelled?
411 2
I need to speak to someone in person My husband has passed away and I need to know how to stop his subscription fee's. I keep getting apple notification on his cell phone number account.
198 1
How do I cancel? Gary Crossman deceased 2/5/2022. I am paying on his orders that I do not want. Please cancel
154 2

1 reply

ed2345

Level 9

63,590 points

Sep 20, 2023 5:56 PM in response to Helpneededplease1962

HNP62,

Sorry to hear of your loss. Pls see this guide:

How to request access to a deceased family member's Apple account - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Reporting a death

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up