Mail errors on iMac

When I open mail on the Mac, it says e.g.[ "360 messages could not be moved to the mailbox "Welcome to your perfect lawn! Get 50% Off First Service". Mail was unable to open this mailbox on the server

"imap-mail.outlook.com." The server returned the error: User is authenticated but not connected.]

If I push OK, another similar error with a different spam mailbox name. I've restarted mail. I can see my messages underneath.



[Re-Titled by Moderator]

iMac 21.5″

Posted on Sep 20, 2023 8:19 PM

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1 reply
Question marked as Helpful

Sep 21, 2023 6:58 AM in response to pbackstrom

This implies the User is authenticated but not connected problem is with the Microsoft servers:

https://unix.stackexchange.com/questions/164823/user-is-authenticated-but-not-connected-after-changing-my-exchange-password

and you’ll need to shut down Mail app (assuming Apple Mail app here, and not some other mail client) and then change your mail password on the web mail interface, and then remove and re-add the account within Apple mail. (Rather than removing the account, you could also try changing the mail password for SMTP and for IMAP; in both places where the account info is stored; sending and receiving. Removing snd re-adding is usually easier.)

1 reply
Question marked as Helpful

Sep 21, 2023 6:58 AM in response to pbackstrom

This implies the User is authenticated but not connected problem is with the Microsoft servers:

https://unix.stackexchange.com/questions/164823/user-is-authenticated-but-not-connected-after-changing-my-exchange-password

and you’ll need to shut down Mail app (assuming Apple Mail app here, and not some other mail client) and then change your mail password on the web mail interface, and then remove and re-add the account within Apple mail. (Rather than removing the account, you could also try changing the mail password for SMTP and for IMAP; in both places where the account info is stored; sending and receiving. Removing snd re-adding is usually easier.)

Mail errors on iMac

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