I'm having trouble updating my iPhone
why can’t I update my phone
[Re-Titled by Moderator]
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You can continue to find trusted guidance and support on the official Apple Support site.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
why can’t I update my phone
[Re-Titled by Moderator]
What happens when you try?
Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.
Make sure you:
• Are using a WiFi connection (not a hotspot).
• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).
• Are not using a VPN connection.
• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.
• Do not have power save mode turned on.
• Do not have a beta version installed.
• You have at least 10 gigs of storage available.
Click on this link on what to do if you can't update your phone -
If your iPhone or iPad won't update – Apple Support (UK)
What happens when you try?
Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.
Make sure you:
• Are using a WiFi connection (not a hotspot).
• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).
• Are not using a VPN connection.
• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.
• Do not have power save mode turned on.
• Do not have a beta version installed.
• You have at least 10 gigs of storage available.
Click on this link on what to do if you can't update your phone -
If your iPhone or iPad won't update – Apple Support (UK)
Two issues.
1. It shows you in your screenshot what one of the issues is, you need at least 3.45 gig of free space for the install.
2. You need a real WiFi connection, not a hotspot.
It wouldn't hurt to charge your phone higher than 50% either, leave it plugged in while you update.
Ok
Help me to update
I'm having trouble updating my iPhone