Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Enable Messages in iCloud" DOES NOT EXIST

I do not remember when but I no longer have the option to "Enable Messages in iCloud" and I'm beyond tired of Apple techs telling me it's there. I have sent screenshots to prove it. Is ANYONE else having this issues as Apple claims it's not an issue?

MacBook Pro 16″, macOS 13.5

Posted on Sep 20, 2023 7:57 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2023 9:01 AM

I have resolved this issue that "doesn't exist". 🙄


  • I erased my laptop via System Prefs (I'm on an M1 mac)
  • I booted into recovery and wiped the volume group, not just the volume
  • I reinstalled macOS Ventura, did just enough to get signed back in and check Messages app - no dice
  • I booted into the second recovery environment, which took much longer to load, wiped the volume again for ***** and giggles (there was only one this time) and reinstalled macOS Ventura.
  • Signed into my Apple ID and when I opened Messages app, I was already signed in, as expected, and when I went to preferences of the Messages app, boom: the option was there as can be seen in the screenshot.


Apple, this is indeed an issue. Full stop. Please stop telling people it is not and implying they are doing something wrong.


The process to resolve this is not acceptable. I should not have to wipe my machine to get a setting back.


But you right Apple....it's not an issue.


If the tone of this post sounds a way, it is intended to. I'm by far no stranger to this field or Apple products and their inner workings. To tell the people that line your pockets with money that it's not an issue, "we must be doing something wrong" is completely disgusting. I hope this post helps the many people out there (do a simple search) who are having the exact same issue. I'm sorry ya'll have to wipe your machines though; it's a pretty ****** fix.


4 replies
Question marked as Top-ranking reply

Sep 21, 2023 9:01 AM in response to dooey5

I have resolved this issue that "doesn't exist". 🙄


  • I erased my laptop via System Prefs (I'm on an M1 mac)
  • I booted into recovery and wiped the volume group, not just the volume
  • I reinstalled macOS Ventura, did just enough to get signed back in and check Messages app - no dice
  • I booted into the second recovery environment, which took much longer to load, wiped the volume again for ***** and giggles (there was only one this time) and reinstalled macOS Ventura.
  • Signed into my Apple ID and when I opened Messages app, I was already signed in, as expected, and when I went to preferences of the Messages app, boom: the option was there as can be seen in the screenshot.


Apple, this is indeed an issue. Full stop. Please stop telling people it is not and implying they are doing something wrong.


The process to resolve this is not acceptable. I should not have to wipe my machine to get a setting back.


But you right Apple....it's not an issue.


If the tone of this post sounds a way, it is intended to. I'm by far no stranger to this field or Apple products and their inner workings. To tell the people that line your pockets with money that it's not an issue, "we must be doing something wrong" is completely disgusting. I hope this post helps the many people out there (do a simple search) who are having the exact same issue. I'm sorry ya'll have to wipe your machines though; it's a pretty ****** fix.


Sep 20, 2023 8:32 PM in response to dooey5

I have toggled keychain syncing, I have reinstalled macOS (not a nuke and pave, just in-place re-installation), I have signed out of iCloud on all devices and back in.


Running macOS Ventura 13.5.2 and iPhone is iOS 17. The option was gone before this, I just cannot remember how long ago. A simple web search clearly shows I am not the only one and Apple refuses to admit there is a problem.

"Enable Messages in iCloud" DOES NOT EXIST

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.