A "dash" on email address after iOS 17 update

I updated to IOS 17.

I noticed today that on Imessage, i typed a new message (not replied to an existing), wrote a long email address, a "dash" automatically appeared "-" ex: ****@gmail.com it appeared as "****@gmail-.com" because on portrait mode, it did not fit the screen. Although, the dash disappears if you rotate the screen to landscape mode.


But, the problem is

when I sent it to an iphone user with an IOS17 update, it appeared as ****@gmail-.com

then I tried sending it to an iphone user IOS 16, it appeared correctly ****@gmail.com


[Edited by Moderator]

Posted on Sep 20, 2023 10:30 PM

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Question marked as Top-ranking reply

Posted on Jan 3, 2024 4:39 PM

I have found a solution. In settings, type auto-hyphenation. You will see the Books icon and the word Auto-hyphenation. Click on it and turn OFF the auto-hyphenation feature. It fixed my dash issue in text messages.


Issue with Automatic Hyphenation in Text Messages Affecting Email Addresses and URLs


Dear Apple Support Team,


I am writing to report a specific issue within the Messages app on Apple phones running iOS 17. The problem concerns the automatic hyphenation feature within text messages, which incorrectly breaks long email addresses and URLs.


Issue Description:

When typing or receiving a long email address or URL in a text message, the Messages app automatically inserts a hyphen to split the text at the end of a line. This action is causing functional issues, as it alters the integrity of email addresses or URLs. For example, an email address like "name@domain.org" gets split into "name@domain-.org", pushing ".org" to the next line and rendering the email address incorrect and unusable.


Impact:

This issue leads to confusion and communication errors, as recipients cannot directly use the message's broken links or email addresses. It requires manual correction or clarification, which is inconvenient and time-consuming.


Expected Behavior:

The ideal behavior would be for the Messages app to recognize email addresses and URLs as entities that should not be split or hyphenated, regardless of length. Instead, these should wrap as a whole to the next line.


Steps to Reproduce the Problem:

  1. Open the Messages app.
  2. Type or paste a long email address or URL that extends beyond the width of the message input area.
  3. Observe as the app automatically inserts a hyphen and splits the text.


Here is the solution I found myself. In settings, type auto-hyphenation. You will see the Books icon and the word Auto-hyphenation. Click on it and turn OFF the auto-hyphenation feature. It fixed my dash issue in text messages.


It would best serve us to fix the bug as the books and text messages are different features. Thank you.

35 replies

Oct 25, 2023 12:26 PM in response to tamarooni

How can you not understand

if you type an email address in iMessage ( when you are messaging someone an email address) it places a dash in the address and the person receiving the message gets an incorrect email address to use

this is unacceptable and needs to be fixed asap if you still have an issue understanding this then move it up to another engineer this is a dumb issue

bob orman


Jan 17, 2024 5:53 PM in response to andreaadamsmiller

Your solution also doesn't work. Your explanation of what the problem is versus the expected behavior is really good, though. My guess is you at some point changed your display text size as well and thought the hyphen in books fixed it OR ELSE your case is unique and you did fix it that way but I tried several times and couldn't replicate your result. I'm just not upvoting rather than downvoting. To verify my results you could increase your display text size and see if you get it while the hyphen in books is still disabled. I am happy about knowing I can disable hyphens in books though. That's great for my ADHD brain.

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A "dash" on email address after iOS 17 update

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