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Your apple pencil does not work with you new ios 17 software.

I do not understand why apple would put out a software that would not work with their own accessory devices. I have a apple pencil 2 with an ipad 12.9 pro. I have been using my apple pencil with my ipad with NO problems since I purchased the ipad. I upgraded my ios software and now my pencil does not work. It will connect and charge, but with not interact with the ipad. They really need to fix this problem with the software.

iPad Pro (5th generation)

Posted on Sep 21, 2023 3:02 AM

Reply
Question marked as Apple recommended

Un-pair and re-pair the Pencil, and try again. If that fails, then check with Apple Support.

Posted on Sep 21, 2023 7:54 AM

41 replies

Oct 6, 2023 4:26 PM in response to valmont74

valmont74 wrote:

I have tried the above. My warranty is not valid anymore so I don’t think the Apple support will help me.


So to confirm, you have attempted a charge, have performed an un-pair, then forced restart, have re-paired, have contacted Apple Support, and have then logged feedback?


If so, you have done what you can with what you have,


There’s potentially a bug in iPadOS here, or your iPad is faulty, your Pencil battery is depleted, or the Pencil is bricked.


None of which csn be addressed here.


Next step is trying the Pencil on some other iPad Pro elsewhere, and probably then a repair discussion with Apple.

Oct 6, 2023 6:23 PM in response to valmont74

valmont74 wrote:

I have done all expect the Appel support. Since I don’t have any warranty left I assume they won’t help me.


Contact Apple Support.


What you bought is supposed to work.


Apple usually runs diagnostics for free, and the chat or call is free.


And if there are issues with iPadOS, Apple usually knows about them.


Probably the worst that happens here is learning this iPad needs a repair or replacement, or the Pencil needs replacement, and you then get to decide how to handle that.

Oct 17, 2023 12:02 AM in response to Bigdaddy861

Now here’s a head scratcher. I just went from Sweden to Thailand on a holiday. The iPad and pencil has worked flawlessly since I landed. In Sweden it was basically unusable, but in Thailand it work. There’s no explanation for this. Did Apple sneak out some firmware for the pen when I was in midair (October 11-12)?!

I can’t explain this. I might just as well stay in Thailand and not go back to Sweden! 😅

Oct 20, 2023 6:11 PM in response to Fernie8999

Fernie8999 wrote:

New iOS 17 update makes using your Apple Pencil 1 obsolete and drawing on older generation tablets impossible. Which means I’ll have to replace a whole tablet and get a new Apple Pencil? This was confirmed to me by geek squad.


False. iOS 17 does not obsolete Pencil first gen.


Apple is presently actively selling three Pencil models, including 1st gen: Apple Pencil - Apple



Oct 20, 2023 7:05 PM in response to Fernie8999

Highly doutful.

The 2017, 2nd Gen, 12.9 inch iPad Pro is still supported and still works with the 1st gen Apple Pencil.


Why not avail yourself of using the Support link, at the upper right hand side of these support community Webpages to either chat with Apple support directly or make an appointment with your nearest Apple Store or Apple authorised service provider ( AASP ) to have a free diagnosis of your iPad Pro and options presented to you.

Best Buy Geek Squad is not very reliable or knowledgeable, these days, as Best Buy seems to be always on the verge of bankruptcy.

Your apple pencil does not work with you new ios 17 software.

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