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Your apple pencil does not work with you new ios 17 software.

I do not understand why apple would put out a software that would not work with their own accessory devices. I have a apple pencil 2 with an ipad 12.9 pro. I have been using my apple pencil with my ipad with NO problems since I purchased the ipad. I upgraded my ios software and now my pencil does not work. It will connect and charge, but with not interact with the ipad. They really need to fix this problem with the software.

iPad Pro (5th generation)

Posted on Sep 21, 2023 3:02 AM

Reply
Question marked as Apple recommended

Un-pair and re-pair the Pencil, and try again. If that fails, then check with Apple Support.

Posted on Sep 21, 2023 7:54 AM

46 replies

Oct 20, 2023 7:14 PM in response to Fernie8999

Fernie8999 wrote:

Just because they’re selling them doesn’t mean they’ll work. Even if I bought a new Apple Pencil 1 it won’t work on the iPad Pro 10.5 model. They intentionally put software that will make the pencil stop working.


That would usually mean an issue with the Apple Pencil 1st generation, or potentially with the iPad Pro itself.


Supported configurations: Apple Pencil compatibility - Apple Support


As a new Apple Pencil purchase has a warranty from Apple, contact Apple Support.


If this is an older Pencil purchased used, it’s quite possible the Pencil was damaged, or its battery has been depleted, potentially irrevocably.


If deprecation were true, we’d be awash in reports and questions and complaints.

Oct 21, 2023 9:03 AM in response to Fernie8999

Fernie8999 wrote:

That’s what I did and Apple support sent me to them instead of an actual Apple Store.


Who is “them” here? Some third-party that sold you a used Pencil, quite possibly with a problem?


If so, request a replacement or refund from the seller, if the seller hasn’t disappeared.


Pencil left uncharged for some months can have its battery depleted and fail permanently, among other possibilities.

Oct 25, 2023 9:52 AM in response to MrHoffman

For how long did you use the Pencil 2nd gen with iPad Pro 12.9” 3rd gen? Just fiddling around with it for a few minutes doesn’t prove anything. Mine can work too for a while.


Assuming that everyone’s pencil 2nd gen or iPad Pro 3rd gen magically broke as iOS 17.0.2 was released is as far fetched as thinking hitting the pencil hard on a table will fix this.


This is software related and Apple needs to fix it.

Nov 3, 2023 2:14 AM in response to EliseCharlene

iPad Pro 11" Gen 3 w/256GB, wifi only - Pencil would not connect or charge after updating to 17. All other Bluetooth devices worked and connected fine. Genius Bar at store worked on it for an hour - no joy. Pencil was fine - charged on the other iPads in store. They gave me a replacement, I've left it at v16, everything's good.


I don't think I will update to 17 until they sort this out.



Nov 18, 2023 6:37 AM in response to srireland

srireland wrote:

My Apple Pencil was working perfectly I’m my iPad until I did the recent update. It will now not pair. Please fix this problem and give a solution. I unpaired and now it doesn’t even recognize the pencil.


Apple may or may not read replies here. For assistance with this, contact Apple Support directly. (This seems like the battery may be depleted, or the battery may have failed.)

Your apple pencil does not work with you new ios 17 software.

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