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My daughter just died and I need to unlock her devices

iPhone 14

Posted on Sep 21, 2023 3:58 AM

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Question marked as Top-ranking reply

Posted on Sep 21, 2023 7:30 AM

My condolences on your loss.


Have you reviewed this Apple article?:


How to request access to a deceased family member's Apple account - Apple Support


That helps you know what you need to bring to an appointment.


If your daughter set up a Legacy Account:


How to request access to a deceased family member's Apple account - Apple Support


We are other end users, not Apple, and cannot make appointments on your behalf. Please start here:


Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Sep 21, 2023 7:30 AM in response to Amalah

My condolences on your loss.


Have you reviewed this Apple article?:


How to request access to a deceased family member's Apple account - Apple Support


That helps you know what you need to bring to an appointment.


If your daughter set up a Legacy Account:


How to request access to a deceased family member's Apple account - Apple Support


We are other end users, not Apple, and cannot make appointments on your behalf. Please start here:


Genius Bar Reservation and Apple Support Options - Apple


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