iPad OS 17 update fails after white apple screen with "you are not connected to the internet"

Question

Level 1

15 points

iPad OS 17 update fails after white apple screen with "you are not connected to the internet"

I've updated several devices it iOS 17 and iPAD OS 17, and I've noticed problems with WIFI after the upgrade - those problems when away after a hard reboot. All my other devices have LTE, so if the wifi fails to connect it can still connect to the internet. One iPAD, that doesn't have LTE goes all the way through the upgrade process including all the 20+ minutes of PREP, the reboot, the white screen with the Apple log, the progress bar, etc, but then it ultimately fails. I've tried SIX times, and I get the same result. I think the problem is that WIFI isn't working correctly immediately after the last reboot, and it just rolls back the entire upgrade. Since I saw similar problems with wifi after the IOS 17 upgrade on my phones, I'm thinking there's a bug in the iPAD 17 upgrade process. Has anyone else experience this type of problem? I can't get that one device to upgrade. And I don't think I can connect to a computer and do the upgrade that way any more, right?

iPad (8th generation)

Posted on Sep 21, 2023 7:12 AM

Reply

Answer 1

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

291,338 points

Sep 21, 2023 7:46 AM in response to Groverwood

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support

Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support

You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

Reply

Answer 2

Groverwood Author

Level 1

15 points

Sep 21, 2023 9:19 AM in response to LotusPilot

Thanks, that was helpful info. I tried updating through iTunes, but got a slew of errors in the middle of the process. I thought at some point Apple disabled the ability to update the iPads via iTunes, and you had to use Finder instead. I have just about every operating system on different computers here, so it's hard to keep up with which operating systems do what when it comes to the iPAD. I may give it another try later, but right now I'm going to keep it on the 16.x iPAD OS before I totally brick the iPAD.

Reply

Answer 3

Oct 5, 2023 8:04 PM in response to Groverwood

Same issue here. 7th gen iPad with os 16.7 and fails to go to 17.0.3, even after a factory reset

Reply

iPad OS 17 update fails after white apple screen with "you are not connected to the internet"

Similar questions