You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Memojis disappeared after iOS 17 upgrade

I just upgraded to iOS 17 and now my memojis have all disappeared. I checked for how to get them back and found a process that involves the App Store button that SHOULD be next to a camera icon when I open my messages app. Neither the camera nor the App Store icon appears. Without these, I can't proceed to the next steps. I tried looking in Settings to see if I just needed to enable a keyboard, but there was nothing there to enable.

I downloaded a memoji keyboard from the App store, but it's clunky to use - not seamless like the memojis I used to have. How can I get them back?

iPhone XR

Posted on Sep 21, 2023 6:53 AM

Top-ranking reply

duanefromconcord

Level 1

1 points

Posted on Sep 22, 2023 2:40 PM

In new message hit happy face icon by the space bar, Hit "show Stickers", scroll action bar at the top to the right, hit memoji icon and the personalized faces show up. Very complicated compared to the old way. Liked that much better.

View in context

Similar questions

490 replies

Dec 8, 2023 5:03 PM in response to singlefisch55

I have no idea what’s going on but I’ve tried all the suggestions. Nothing is working. I can’t find my stickers, can’t use my gifs.. what the ****

Dec 8, 2023 7:07 PM in response to marb2142

Dec 8, 2023 7:12 PM in response to marb2142

The post with the YouTube link is the best tutorial of how to find them. I didn't know I needed to scroll OVER to find the icon to click!

Dec 11, 2023 6:22 AM in response to MSwann1

Mine are not there. The ones I created are all gone. Very frustrated.

Dec 11, 2023 12:49 PM in response to Graham_I

Brilliant! Thank you!

Dec 12, 2023 4:07 AM in response to daniellem0824

I am having similar issues too. It's a shame that this changed. It was so easy before.

Dec 12, 2023 7:45 AM in response to MSwann1

Thank you. That was easy.

Moto19

Level 1

8 points

Dec 12, 2023 9:26 PM in response to singlefisch55

Solved: It will take 3 minutes to remake it and there’s some new options for customization

aers1

Level 1

4 points

Dec 14, 2023 10:08 AM in response to singlefisch55

My Bitmoji is still there but looks awful!!! Anyway to get the original back? Thanks in advance!

TM1015

Level 1

12 points

Dec 15, 2023 11:08 AM in response to singlefisch55

I really really am so disappointed in this upgrade it has complicated matters. Maybe voice recognition is better, but I know how to type.

Tresseh

Level 1

8 points

Dec 15, 2023 12:01 PM in response to duanefromconcord

So nice to see the animal imojis again! How to make them bigger, like before?!?

Tresseh

Level 1

8 points

Dec 15, 2023 12:05 PM in response to Tresseh

Meant “Memojis”

Dec 16, 2023 10:58 PM in response to Graham_I

This worked except for I had to go one step further and start over making the Memoji

Dec 17, 2023 7:34 AM in response to PBinHim

I’m 69 but I don’t think it’s an age thing. They move stuff around for whatever the reason we have to adapt. Good thing there’s a discussion group like this and YouTube.

Dec 19, 2023 9:16 AM in response to singlefisch55

Can’t find stickers or emoji

Memojis disappeared after iOS 17 upgrade