Related Article: If you can’t turn on or sign in to iMessage or FaceTime on your iPhone

Facetime and iMessage activation error

I am still facing an issue. The issue is that An issue occured during activation while updating my iMessage from my Apple id to Mobile No. Even though I have tried all the recommended solution but the same problem persists. I hope you will find a solution.

iPhone 12 Pro, iOS 17

Posted on Sep 21, 2023 7:31 AM

Reply
Question marked as Best reply

Posted on Sep 26, 2023 8:32 AM

Hello Mr__Singh—,


For issues with activating your phone number in iMessage be sure to check the list of carriers for your region here, and see if your current carrier is listed for the region: Wireless carrier support and features for iPhone in the United States and Canada - Apple Support


If the carrier is not listed for your region on the above link then the best next step would be to reach out to your carrier for guidance.


Also double-check to see if you're currently able to send SMS messages successfully in the Messages app (green bubble). If you're unable to send SMS messages, then you'll wish to reach out to your mobile carrier for help.


If the plan from the carrier is a prepaid one, verify you have a current balance available for it. If there isn't a balance then this will also require reaching out to the carrier.


If nothing above has helped, then this page can help reach out to Apple Support to investigate further: Apple Support


Cheers.

1 reply
Question marked as Best reply

Sep 26, 2023 8:32 AM in response to Mr__Singh—

Hello Mr__Singh—,


For issues with activating your phone number in iMessage be sure to check the list of carriers for your region here, and see if your current carrier is listed for the region: Wireless carrier support and features for iPhone in the United States and Canada - Apple Support


If the carrier is not listed for your region on the above link then the best next step would be to reach out to your carrier for guidance.


Also double-check to see if you're currently able to send SMS messages successfully in the Messages app (green bubble). If you're unable to send SMS messages, then you'll wish to reach out to your mobile carrier for help.


If the plan from the carrier is a prepaid one, verify you have a current balance available for it. If there isn't a balance then this will also require reaching out to the carrier.


If nothing above has helped, then this page can help reach out to Apple Support to investigate further: Apple Support


Cheers.

Facetime and iMessage activation error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.