StandBy Mode prompting for password instead of showing photos

When my phone is in standby mode, the fullscreen photos screen always just shows the keyboard and a password field (asking me to authenticate). Seems like it won't show any photos unless the device is unlocked (which it usually isn't, when it's charging). I checked for any lock screen privacy settings relating to photos but found none. Any ideas on how I can get this to work? The screenshot I shared doesn't show the keyboard for some reason, but it's there.


If I enter the password, or use Face ID (which is odd because the phone is sideways, and it doesn't recognize me unless I rotate either the device or my head), it will show the photos, but as soon as the screen dims, it locks again.


Help!


Posted on Sep 21, 2023 8:15 AM

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Sep 26, 2023 9:08 AM in response to eh270

Hello eh270,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with Standby prompting you for a passcode. This article goes over Standby and how it should work: Use StandBy to view information at a distance while iPhone is charging - Apple Support


Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support


"How to restart your iPhone X, 11, 12, 13, or later


Press and hold either volume button and the side button until the power-off slider appears.


Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.


To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


If that doesn't resolve the issue, does your iPhone need updating to iOS 17.0.1? Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch - Apple Support


Then update your iOS as outlined here:  Update your iPhone or iPad - Apple Support


We hope this helps.


Cheers!


Oct 12, 2023 12:36 PM in response to luiz amorim

Same issue, although it happened last night for the first time. For me it shows the FaceID icon waiting for me to auth. I rotated the phone, unlocked it but it entered that state again. When I woke up this morning, screen was still on that mode... no clock or anything, but screen to use FaceID or enter password to unlock.


LAst night was the first time it happened

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StandBy Mode prompting for password instead of showing photos

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