Apple Music mishandles content

My Apple Music app is missing an album that I purchased, and some of the albums have wrong icons.

How can I correct these problems?

iPhone 11 Pro, iOS 16

Posted on Sep 21, 2023 10:34 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2023 10:51 AM

Hey Galatians522,


Thanks for using Apple Support Communities. Are you able to redownload the purchased album you're missing? Here are those steps, just in case: Redownload music - Apple Support


If you don't see the album, these steps can help: If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support


With some of your albums showing incorrect album artwork, lets know a bit more to help:


  • Are these also purchases or were they obtained from another source?
  • Are you an Apple Music subscriber, and if not, do you sync music content with a computer?


Keep us posted.


Take care!

4 replies
Question marked as Top-ranking reply

Sep 26, 2023 10:51 AM in response to Galatians522

Hey Galatians522,


Thanks for using Apple Support Communities. Are you able to redownload the purchased album you're missing? Here are those steps, just in case: Redownload music - Apple Support


If you don't see the album, these steps can help: If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support


With some of your albums showing incorrect album artwork, lets know a bit more to help:


  • Are these also purchases or were they obtained from another source?
  • Are you an Apple Music subscriber, and if not, do you sync music content with a computer?


Keep us posted.


Take care!

Sep 26, 2023 11:30 AM in response to TammyW_03

I tried re-downloading the album that has the wrong graphics. It says that it's downloaded. I tried clicking there, but it does not respond. In my Music on the phone, it doesn't give me the option to download the whole album again, and I don't see another place to click download.


About the missing album, it is not showing in the purchased albums, but I definitely purchased it.

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Apple Music mishandles content

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