Apple Music mishandles content
My Apple Music app is missing an album that I purchased, and some of the albums have wrong icons.
How can I correct these problems?
iPhone 11 Pro, iOS 16
My Apple Music app is missing an album that I purchased, and some of the albums have wrong icons.
How can I correct these problems?
iPhone 11 Pro, iOS 16
Hey Galatians522,
Thanks for using Apple Support Communities. Are you able to redownload the purchased album you're missing? Here are those steps, just in case: Redownload music - Apple Support
If you don't see the album, these steps can help: If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support
With some of your albums showing incorrect album artwork, lets know a bit more to help:
Keep us posted.
Take care!
Hey Galatians522,
Thanks for using Apple Support Communities. Are you able to redownload the purchased album you're missing? Here are those steps, just in case: Redownload music - Apple Support
If you don't see the album, these steps can help: If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support
With some of your albums showing incorrect album artwork, lets know a bit more to help:
Keep us posted.
Take care!
Thanks for replying, Galatians522, and that additional info. If you are not able to resolve this, please reach out to Apple directly:
Have a great day and thanks for using the Apple Support Communities!
Thanks, Tammy, for your reply.
I purchased all of the albums that are on my phone, but I am not an Apple Music subscriber. I only listen to them on my phone, and I do not try to sync the music with my desktop.
I will try re-downloading the albums.
Thanks again for your help.
I tried re-downloading the album that has the wrong graphics. It says that it's downloaded. I tried clicking there, but it does not respond. In my Music on the phone, it doesn't give me the option to download the whole album again, and I don't see another place to click download.
About the missing album, it is not showing in the purchased albums, but I definitely purchased it.
Apple Music mishandles content