Ipad pro (5th generation) keeps disconnecting and reconnecting while charging.

Currently on 16.6.1 iOS. This issue suddenly started happening about a week ago, I was looking up for solutions and have already switched the charging cables with multiple other cables and tested it and it still was reoccurring. I even purchased an apple certified charging cable thinking that would stop the issue but it is still happening. I had even cleaned out the charging port with a toothbrush and even used compressed air. Very annoying “Charging” sound happens every time it connects after disconnecting. The charger icon at the top corner just flickers from charging to not charging every few seconds.

iPad Pro (5th generation)

Posted on Sep 21, 2023 2:02 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2023 5:29 PM

Be aware that iPadOS 16.7 and iPadOS 17.0.1 are current. You would be well advised to update to one of these two versions - as the updates include both functional fixes and essential security updates for your iPad.


Your description is typical of a Power Adapter that has developed (or is developing) a fault.


These support pages should help with troubleshooting general battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Similar questions

6 replies
Question marked as Top-ranking reply

Sep 21, 2023 5:29 PM in response to lebron97

Be aware that iPadOS 16.7 and iPadOS 17.0.1 are current. You would be well advised to update to one of these two versions - as the updates include both functional fixes and essential security updates for your iPad.


Your description is typical of a Power Adapter that has developed (or is developing) a fault.


These support pages should help with troubleshooting general battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Sep 28, 2023 7:26 AM in response to LotusPilot

Hi. I have a 5th generation ipad that automatically updated to 16.7, suddenly it won’t charge anymore. The ipad detects my charger (the ipad turns on when i plug the charger) but it won’t charge at all. All my charges are fine (it tested my iphone 13 with all of them). I tried everything from cleaning the port to force restarting my phone tons of times.


Please help. Thanks.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ipad pro (5th generation) keeps disconnecting and reconnecting while charging.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.