Apple Vision Pro is now available in the U.S.

Can't select AirPrint Printer after iOS 17 Update

When I try to print the no printer selected is displayed, when I select the printer it starts to connect but the no printer selected comes back. There is a printer there and has worked previously, is this something because of an update?


There is a printer there but it does not pick it up, it was fine last week. Is this because of an update?


[Edited by Moderator]

iPhone 11, iOS 17

Posted on Sep 22, 2023 12:03 AM

Reply
Question marked as Best reply

Posted on Oct 7, 2023 9:13 AM

Success! I turned off private IP address and that did not help. However I did update the firmware on my Canon D570. And now I can print!

From the front panel of my Canon D570, press Menu button, scroll to System Management settings, press OK, scroll to Update Firmware, Press OK, scroll to Via Internet, press OK. Answer OK to terms.

updated in less than 5 minutes.

162 replies

Oct 19, 2023 9:47 AM in response to SOLVE-ME


Gathering some possible solutions:


1) As always step one is power cycle the phone and the printer.


2) Update your printer Firmware. From posts this seems to work on some printers (Cannon, ??) but does not work on others (Dell, ??)


3) If you have Norton VPN on your phone, try turning off your Norton VPN, this is a work around for some people.




Oct 21, 2023 11:27 AM in response to Camberleytone

We have the same issue.


My Wife’s brand new iPhone 15 pro with iOS 17.0.3 won’t airprint. Will see the printer then not connect.

My iPhone14 pro max on iOS 16.6.1 WILL airprint.


We tried powercycling everything. We don’t have VPN.


Interestingly our printer can create its own network to allow direct connection via wifi. My old iPhone 14 pro max still will print through this method, but as above- my wife’s new iPhone 15 pro will connect to the printer wifi, see the printer, but cannot connect to it to print .


Please fix this Apple!!

Oct 22, 2023 1:04 PM in response to Camberleytone

I discovered the solution to have my iPhone 12 begin printing again over my WiFi here at home. It was a duel VPN issue and WiFi settings on my iPhone. I have both a Norton 360 VPN and an AT&T VPN (Virtual Private Network) system. If you have Norton 360 or another network security app installed on you phone, be sure to make your network provider's built-in VPN as your primary choice VPN. My Network Provider is AT&T . Then set your secondary network security app to activate only when it detects your primary provider VPN seems not secure.


Next go to your iPhone Settings, choose WiFI, slide the button off, scroll down to "ask to join Networks" and select Off. Turn off your iPhone and Printer. Power on your iPhone, go to Settings and turn on Wi-Fi, then power on your printer. Test printing a document. For the first time printing you'll need to select a printer. The document should now print. Subsequent printings should automatically choose the last printer you selected.

Nov 23, 2023 4:17 PM in response to Camberleytone

I cannot print from my 1phone 15 on any router it reads the printers but when I push print it reverts to no printer selected. I have shut off and restarted the router, computer printer and IPhone and reset the network connnections. Same problem I was going to reinstall the latest update but I don’t have the option to delete it. Any help would be appreciated. Thank you


Andyb

Dec 1, 2023 1:59 PM in response to Camberleytone

How many complaints will this take before Apple responds with a fix??? This has been going on for at least 3 months! I just installed the brand new super-duper iOS 17.1.2 and still the same AirPrint issue.


With Norton 360 VPN turned on, I cannot print to either Brother wireless HL-2370DW or HL-L3230CDW, even though both have the most up-to-date firmware installed. Again, this is NOT a problem for wireless printing from my Windows laptop, which also has Norton 360 VPN installed, so this is NOT a Norton or Brother problem, but rather an APPLE PROBLEM!

Dec 1, 2023 8:14 PM in response to SkierGal23

I resolve this exact issue by turning off “Safe WEB under Internet Security” in Norton360. I retested by turning it back on and issue returned so I turned it off when I want to print.  No change with IOS 17.1.2 today. 

I’m still calling this an Apple IOS 17 issue since it has never occurred with IOS 15 or 16.

Can't select AirPrint Printer after iOS 17 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.