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Can't select AirPrint Printer after iOS 17 Update

When I try to print the no printer selected is displayed, when I select the printer it starts to connect but the no printer selected comes back. There is a printer there and has worked previously, is this something because of an update?


There is a printer there but it does not pick it up, it was fine last week. Is this because of an update?


[Edited by Moderator]

iPhone 11, iOS 17

Posted on Sep 22, 2023 12:03 AM

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Question marked as Best reply

Posted on Oct 7, 2023 9:13 AM

Success! I turned off private IP address and that did not help. However I did update the firmware on my Canon D570. And now I can print!

From the front panel of my Canon D570, press Menu button, scroll to System Management settings, press OK, scroll to Update Firmware, Press OK, scroll to Via Internet, press OK. Answer OK to terms.

updated in less than 5 minutes.

162 replies

Sep 29, 2023 4:05 PM in response to Jan Hedlund

Just tried this lengthy process in exact order, and it did not solve my problem with the iPadPro telling me “no printer selected”. It shows me my printer, but when I choose it, I get the same old error message. We have no problems printing from my iPhone 7+, my husband’s iPhone SE, or my husband's new HP Envy laptop……except when I sent an email from his Envy laptop, after a few seconds I got an error message saying unable to connect to that printer or something, but then it proceeded to print just fine.

Oct 2, 2023 1:25 PM in response to Camberleytone

Yup, me too. I have two printers connected via WiFi on my phone, one of them works. Since updating to IOS 17+, I see the second printer in my printer list and when I select it, it comes back with “No Printer Selected” with some standard printer options appearing below, e.g., number of copies, layout, paper size, etc. Fortunately I have the one printer that does work. For now. What gives?

Oct 7, 2023 9:29 AM in response to Camberleytone

I wrote in this string after installation of 17.0.1 and 17.0.2, regarding the apparent conflict with Norton VPN on an iPhone 13 mini. I just installed 17.0.3 and the "no printer selected" issue popped up again. I tried a simple restart of the iPhone - no dice. As earlier, I turned off the VPN - nope. I restarted the iPhone after turning off VPN - YEAH! :-)


As an experiment, I turned VPN back on and restarted iPhone - "no printer selected". And again, turned off VPN and restarted iPhone - VOILA'! :-) This is not occurring with Norton VPN turned on and Windows on my laptop.


So, at least in my case, the problem is that IOS 17 does not play nice with Norton VPN and seems to have nothing to do with the WiFi network or printers themselves, as the only changes I have made in my experiment is VPN on or off.

Oct 10, 2023 10:01 AM in response to Camberleytone

I'm having the same problem! And I only noticed after initiating the 17 update. I'm now on 17.0.3 and still all the pages come out blank. I'm able to connect to my brother MFC-L5850DW when attempting to print it shows up, connects and prints out a blank page every time. I do a lot of printing from my phone for my job and at home with HP I print fine. It must be a brother-apple issue. My mom has the exact same phone but hasn't updated hers since getting the phone earlier this year and she's still able to print at the office thankfully. Is there a way to undo to whatever it was before 17? I'm assuming some 16.0....? (iphone 14)

Oct 10, 2023 10:52 AM in response to BritAnselmo

Hello BritAnselmo,


At least according to the support page for macOS 13 Ventura, the latest firmware version appears to be 07/31/2023(ZY/1.59).

https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcl5850dw_us&os=10077

See also page 571 in this user's guide:

https://download.brother.com/welcome/doc100522/cv_dcpl5500dn_use_oug_c.pdf


Please have a look at earlier replies in this thread (3 pages). The issues seem to be related to iOS 17, but only in connection with certain printer models and/or firmware versions (or special settings). Returning to an older iOS version is not possible.

Can't select AirPrint Printer after iOS 17 Update

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