you must have a sim associated with an apple device for to be used for imessage and facetime

It seems that my phone can't detect sim card, this message appears in appleid stating that the added phone number does not connect to the Apple device even though the sim card already exists and the same number has not changed anything, I contacted Apple support and did not solve the problem, I tried almost all the solutions, so that I made full configurations for the device and the settings, and it's no use… check photo.


[Edited by Moderator]

iPhone 14, iOS 17

Posted on Sep 22, 2023 2:43 AM

Question marked as Top-ranking reply

Posted on Oct 9, 2023 9:12 AM

Not sure if this will help anyone else, but I was having the same issue with my iPhone 14 Pro that I ported my number to. Would only show the temp number for iMessages and FaceTime, in addition to my Apple ID. I kept getting the SIM card association message in relation to my ported number - that it couldn’t be used as no SIM card in an Apple device associated with that number.


I read everything and tried all solutions. Nothing worked. I reset network settings, hard reset the phone, turned messages on and off. Spoke to support at both my carrier and Apple. Frustrated I got looking around settings and noticed one for Phone.


I looked at that. It listed “my number” and had the temp one there. But it let me edit it to my ported number. I did that and went back to messages, FaceTime, etc and presto, my ported number was showing as being available for iMessage and FaceTime.


Thought I’d share here in case it helps anyone else, as it’s not a step mentioned anywhere else.

94 replies

Oct 5, 2023 4:53 AM in response to Community User

Hello everyone, I had the same issue and SOLVED IT :) (iPhone XS) here's what I've done: First under Settings -> Apple ID -> Name, Phone Numbers, Email: below Name I clicked Edit and added the phone number. Than I went to iMessage and saw the phone number show up there with the SIM card error message. All it took after was to turn off my phone and turn it back on. Now my iMessages can be sent via phone number or email. It works. Hope this helps someone.

Oct 22, 2023 2:47 PM in response to zraineri

Hi all! My phone had the same issue, just spent 30min with Apple support only to come up with must download new software. I have that now and still did not work. Tried adding my phone number did not work either. It did not recognize my sim. On a whim, I decided to activate my ESim, and that worked!! Now I can send from my cell phone. Would definitely try it and see. I have an Apple 13Pro


Settings> Cellular>ESim.

it takes like a minute to verify but after that everything worked!

Hope this helps!

Oct 15, 2023 1:17 PM in response to Community User

I followed these instructions: link, and they helped me immensely. It's simply signing out in 'Settings -> Messages' & 'Settings -> FaceTime' on all your devices and then signing in on your iPhone first. After that, the 'Send & Receive' section in 'Settings -> Messages' should display your new phone number above your email (previously, only the email was displayed). I hope this helps you as much as it helped me! 🤞

Feb 22, 2024 4:21 AM in response to Martin1016

I had the same problem with my number not saving when I pressed save but managed to fix it. I had FaceTime and iMessage already turned off. I changed my number from the one it thinks the sim is to nothing by backspacing al of it and saving as it let me do that. My number was also already saved to the ported number on my Apple ID. I then turned iMessage back on and it worked!

Sep 22, 2023 7:09 AM in response to Community User

Does the SIM work for other apps? Can you make a cellular phone call? Do you have access to cellular data?


If the SIM does not work, you may have an issue. While you can use iMessage from a phone without a SIM, there are limitations. The phone needs to be able to send an international SMS in order to activate iMessage. Once that is done, you can remove the SIM. However, if iMessage ever becomes deactivated, which can happen if it doesn't connect to data for several days, the process will need to be repeated.



Sep 28, 2023 1:23 AM in response to sreejith93

Same here, i can receive sms but cannot send sms.

Also, imessage cannot be activated. Couldn’t find support neither from apple or network carrier.

As long as i can receive phonecalls and sms, the network provider said it’s nothing wrong with sim or network services.

I also made a SIM replacement, sim reset, nothing worked.

Tried also to change SMSC number provided by network operator using an android phone (on android it works changing it manually), and it works, SMS can be sent from that android phone. But when i put sim back into iphone, the error is still displayed on iphone, no sms and no imessage activation possible.

The Apple support operator did not know what SMSC number is, i tried to explain also that in the past, until on ios13 i guess, there was a combo of digits that could help set the SMSC on iphone.

Nothing worked so far and it’s really annoying ‘cuz i used SMS for parking fees and bus tickets, i really need this.

Clues, anyone ? :(

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you must have a sim associated with an apple device for to be used for imessage and facetime

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