Related Article: About genuine iPhone cameras

Camera issue and lost functionality after iOS 17 install. No issues before upgrade. Phone has never been serviced. iPhone 12 Pro Max

Camera error says unknown part. Issue occurred immediately upon iOS 17 install. Phone has been restarted. Installed iOS update to iOS 17.0.1. Same issue. This phone has never had any issues before update, and has never been repaired.

iPhone 12 Pro Max, iOS 17

Posted on Sep 22, 2023 4:20 AM

Reply
1 reply

Sep 26, 2023 11:52 AM in response to Allenfrommo

Hi there Allenfrommo,


When you see this message, it can indicate a few different things going on with your iPhone camera. we see you came to Apple Support Communities from this article, but we wanted to pull out some information specifically from it:


You will see an Unknown Part  message if the camera installation is incomplete or if the camera:
* Was replaced with a nongenuine camera
* Was already used or installed in another iPhone
* Isn't functioning as expected
This message doesn't affect your ability to use your iPhone or access your camera.


Here's a link to the article again: About genuine iPhone cameras - Apple Support


If you are experiencing an issue with the camera on your iPhone, try the suggestions here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


If there are issues, you'll want to reach out to Apple Support directly for further assistance. They're best-equipped to take a closer look at the issue and provide some additional guidance. This link will help you get started: Apple Support


Take care.

Camera issue and lost functionality after iOS 17 install. No issues before upgrade. Phone has never been serviced. iPhone 12 Pro Max

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