Face ID stopped working on my iPhone after iOS 17 update

Updated my iPhone 11 to.ios 17.01 last night. Since then, my face id won't work. I get error messages or it says face id not available. I thought I could reset face ID but it's not letting me do that either

. Rebooting the phone didn't help. Everything was working fine until the ios 17 update finished installing.


[Re-Titled by Moderator]

Posted on Sep 22, 2023 6:13 AM

Reply
Question marked as Best reply

Posted on Nov 29, 2023 5:06 AM

It’s a gigantic pain in the ***. This have been happening for months and not a word from Apple. You are one of hundreds who have had the misfortune of upgrading to the latest iOS and had FaceID break indefinitely. As before, log it as an issue as Apple won’t budge until they see a critical mass complain. Feedback - iPhone - Apple


286 replies

Oct 19, 2023 10:47 AM in response to mughalhamza706

This issue presents itself in many ways. I initially had a big problem with my iPhone 13, but I was able to resolve most of it. The only remaining annoyance is that the phone requires me to enter my password to continue using Face ID much more often than it used to. In the past it was rare, maybe after a hard reboot, but now it is sometimes a couple of times a day. Requiring a password makes the phone less secure since it happens at random and one never knows who might be looking.

Nov 4, 2023 4:04 AM in response to sajam

J’ai le même problème. Nettoyer la lentille marche un temps mais on ne peut quand même pas configurer l’ajout de lunettes.


il y a clairement un problème et ce n’est pas matériel. C’est d’autant plus vrai si certains repassent en IOS16 t que ça fonctionne.



je suis en 17.2 c’est toujours pareil.

Nov 5, 2023 11:12 AM in response to sajam

I fixed this here’s how: after struggling with this issue for a day I turned of beta updates on my phone then updated to the latest iOS 17.1 public version(this seemed to work), Face ID worked for a little while then stopped. To fix it I disabled Face ID (deleted the face data) then restarted my phone, then made a new Face ID and now it works.

Nov 5, 2023 11:30 AM in response to lpesenson

Le téléphone a fonctionné toute la journée sauf ce soir.


c’est totalement aléatoire mais on est sûr d’une chose : ce n’est pas matériel.


il semble que lorsque je lève la coque c’est mieux. Peut être faudrait il également enlever le verre trempé. Ce qui voudrait dire que la sensibilité de détection a simplement diminuée depuis iOS 17.

Nov 7, 2023 10:34 AM in response to SimonDCZ

Merci beaucoup Simon!


You have really helped us here. The last time I spoke with Apple they said they never heard about it and to replace the camera unit (€€€) but perhaps as more people call them, they will create a fix. I am going to make another an appointment this evening. Great advice too about calling them - anybody with this issue - CALL APPLE!



Nov 9, 2023 1:32 AM in response to sajam

You may want to advise others @Apple Support that old (crazed,scraped, dulled, frequently cleaned/sanitized) protective case screens MAY have the unintended consequence of causing features such as Facial Recognition to fail OR work intermittently. Mine wasn’t as bad as an old overplayed vinyl record but had enough aberrations to prevent the complete 360° recognition of my face.


There are, seemingly, numerous postings on your Community Boards of folks having the same Facial Recognition issue that I experienced.


I should (and will) purchase a new Protective Case. But, in the interim, removing the case to complete the Facial Recognition Reset resolved the issue for me. I put the old screen back on after a “Bare Phone” facial reset and it works fine.

Face ID stopped working on my iPhone after iOS 17 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.