Facetime app on my Apple TV 4K won't work.

FaceTime on my Apple TV doesn't show my name my name as a choice. It just says Other. When I click on that it has me scan the QR code on the screen. When I tap Connect to Apple TV, nothing happens. It says connecting then never does. I've logged out and back in a few times but nothing works. I've performed a factory reset twice to no avail. I force quit the app as well as rebooted the ATV. The phone I'm using with the continuity camera is a 13 Pro Max with iOS 17. What else can I try?


Apple TV 4K (2nd generation)

Posted on Sep 22, 2023 9:14 AM

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41 replies

Sep 28, 2023 10:59 PM in response to Hondamaker10

I'm experiencing the same issue. I too changed my Apple ID email address.


I changed the default user to my wife's account. She's had the same account since switching to iPhone, and it worked perfectly. It picks up her user in the FaceTime app list of users first time without any issues. If I switch back the default user to my user, I get the same issue again.


Question marked as Helpful

Oct 6, 2023 4:25 PM in response to Hondamaker10

Long story short, I ended up having to restore my iPad using iTunes and then setting it up as new. To my surprise FaceTime in the Apple TV then worked using the iPad as camera. The iPhone still didn’t work.


So I tried restoring the iPhone too and, lo and behold, it started working as well.


Apple hopefully fixes this in the near future but if anyone’s desperate getting it to work now, try restoring your device and setting it up as new.

Oct 7, 2023 2:09 PM in response to Rubens23

Okay, just to be clear, this is what I did:


1) Plugged iPhone into computer running iTunes


2) Clicked “Restore” iPhone in iTunes. (The computer downloads the latest iOS software, then completely wipes the iPhone and installs the new iOS software from scratch.)


3) Unplugged iPhone from computer.


4) Set up iPhone as new. When asked I did NOT use another device to login to iCloud and set everything up and I did NOT restore from an iCloud backup. I chose to MANUALLY set the iPhone up as a new device.


If you did everything the same I’m not sure why the bug wasn’t fixed for you. Maybe I just got lucky.

Facetime app on my Apple TV 4K won't work.

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