My Apple Watch won’t come on. Tried a new charger. Won’t restart because it is dead.

My Apple 6 watch will not come on. I bought a new charger. Tried to restart. Nothing.

Posted on Sep 22, 2023 11:37 AM

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Question marked as Top-ranking reply

Posted on Sep 26, 2023 3:38 PM

Hello BJ_Music,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your watch not powering on. Try the steps here to see if they resolve the issue: If your Apple Watch won't charge or it won't turn on - Apple Support


"Find out if your Apple Watch is charging

When you connect your Apple Watch to its charging cable and power, a lightning bolt  should appear on the screen.

If your Apple Watch with watchOS 9 or later is in Low Power Mode, the icons, time, and day shown below all appear in yellow.

Apple Watch showing charging icon

Apple Watch showing time 

Apple Watch showing charging screen 

 

If your watch requires charging, a red lightning bolt  appears on the screen. (You might need to press the side button to make the watch face appear.) When your watch is charging, the red lightning bolt  changes to a red lightning bolt inside a ring. If your screen is blank or the charging cable icon appears on the screen, charge your watch for up to 30 minutes. 

Apple Watch showing Power Reserve mode

 

Apple Watch screen showing low battery while charging 

Apple Watch screen showing very low battery and requiring a charge

 

Get help if your Apple Watch won't charge

If your Apple Watch won't charge, or a message on your watch says that charging with this accessory isn't supported, try these tips: 

  • Make sure that you're using the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable that came with your Apple Watch.
  • Make sure that you plug the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable all the way into the USB Power Adapter, then make sure that you plug the adapter all the way into a power outlet.
  • If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch.
  • Completely remove any plastic wrap from both sides of the charger. 
  • Apple Watch charging cable

  • Make sure that the back of your Apple Watch and the magnetic charger are clean.
  • Reposition the back of your Apple Watch on the charger. When the charger's magnets align correctly with your Apple Watch, a green or yellow lightning bolt  should appear on the watch face.*
  • Try a different Apple Watch Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable, and a different USB Power Adapter. If your Apple Watch is out of power, you might need to wait a few minutes for the lightning bolt  to appear after you start charging your device. 
  • If your Apple Watch still won't charge, force it to restart. Press and hold both the side button and Digital Crown for at least 10 seconds, or until the Apple logo appears."


We hope this helps.


Cheers!


4 replies
Question marked as Top-ranking reply

Sep 26, 2023 3:38 PM in response to BJ_Music

Hello BJ_Music,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your watch not powering on. Try the steps here to see if they resolve the issue: If your Apple Watch won't charge or it won't turn on - Apple Support


"Find out if your Apple Watch is charging

When you connect your Apple Watch to its charging cable and power, a lightning bolt  should appear on the screen.

If your Apple Watch with watchOS 9 or later is in Low Power Mode, the icons, time, and day shown below all appear in yellow.

Apple Watch showing charging icon

Apple Watch showing time 

Apple Watch showing charging screen 

 

If your watch requires charging, a red lightning bolt  appears on the screen. (You might need to press the side button to make the watch face appear.) When your watch is charging, the red lightning bolt  changes to a red lightning bolt inside a ring. If your screen is blank or the charging cable icon appears on the screen, charge your watch for up to 30 minutes. 

Apple Watch showing Power Reserve mode

 

Apple Watch screen showing low battery while charging 

Apple Watch screen showing very low battery and requiring a charge

 

Get help if your Apple Watch won't charge

If your Apple Watch won't charge, or a message on your watch says that charging with this accessory isn't supported, try these tips: 

  • Make sure that you're using the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable that came with your Apple Watch.
  • Make sure that you plug the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable all the way into the USB Power Adapter, then make sure that you plug the adapter all the way into a power outlet.
  • If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch.
  • Completely remove any plastic wrap from both sides of the charger. 
  • Apple Watch charging cable

  • Make sure that the back of your Apple Watch and the magnetic charger are clean.
  • Reposition the back of your Apple Watch on the charger. When the charger's magnets align correctly with your Apple Watch, a green or yellow lightning bolt  should appear on the watch face.*
  • Try a different Apple Watch Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable, and a different USB Power Adapter. If your Apple Watch is out of power, you might need to wait a few minutes for the lightning bolt  to appear after you start charging your device. 
  • If your Apple Watch still won't charge, force it to restart. Press and hold both the side button and Digital Crown for at least 10 seconds, or until the Apple logo appears."


We hope this helps.


Cheers!


Sep 26, 2023 3:49 PM in response to BJ_Music

The guide provided by our Community Specialist is great information, but it seems to miss one essential check. I'm guessing when you say you got a new charger you mean the cable and magnetic puck. Also TEST your POWER ADAPTOR by switching to a Lightning cable and make sure your iPhone starts to charge (or switch to a different mains power adaptor to testy by substituting a known good device).


As always, if you remain stalled and unable to charge after trying all the suggestions, a trip to the Genius Bar at your local Apple Store is probably a good plan. Contact Apple Support to arrange an appointment (or mail-in).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Apple Watch won’t come on. Tried a new charger. Won’t restart because it is dead.

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