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Photos has been running for 24 hours saying it's preparing to copy photos on iMac 2017

2017 imac upo to date. photos would not open ran the repair library tool made things worse. library couldn't be opened. restoring phoytos from back up but that's been running for 24 hours saying its preparing to copy photos.


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Posted on Sep 22, 2023 12:09 PM

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Posted on Sep 23, 2023 11:07 AM

Aha, you have Norton???


I'd uninstall the per their directions then run etrecheck with Full Disk permissions...


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community


Use the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

3 replies
Question marked as Best reply

Sep 23, 2023 11:07 AM in response to pancrazir

Aha, you have Norton???


I'd uninstall the per their directions then run etrecheck with Full Disk permissions...


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community


Use the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Sep 22, 2023 11:45 PM in response to pancrazir

Start with this of M1 or M2 Mac...


On your Mac, choose Apple menu  > Shut Down.

Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.

Press and hold the power button on your Mac until “Loading startup options” appears.

Select a volume.

Press and hold the Shift key, then click Continue in Safe Mode.

The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Restart normally.


Start with this if IntelMac...


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

Photos has been running for 24 hours saying it's preparing to copy photos on iMac 2017

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