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Apple Watch Ultra 2 VERY dim inside and dark enviroments..

Hello.

I just bought a very expensive Ultra 2 Watch. I am happy with the watch overall, but what totally ruins the experience is it is SO dim inside and in dark enviroments! I can hardly read it. There is no override available and the brightness is set to full. My son has a Series 6 and that is brighter in the same conditions. This cant be real? This so called "ULTRA" is more weak in brightness performance than an older regular Apple Watch. If there is something I HATE it is factory controlled auto stuff like this! We know the watch can be brighter so WHY on earth is it locked to a weak sensor that is WAY to low calibrated? I know its unfortunately not a hardware issue as ALL other Ultra Watch suffer from this ridicolous factory setting. Why can I not disable this auto dim or at least raise the lower minimum brightness. This is a disaster, as I can hardly read the watch in my office and living room where we have low light usually. This is almost a RETURN ISSUE for me! The fact that the user cannot set this setting when I bought and paid for the watch is a disgrace! And for those that reply its working as intended I can see by a search that hundreds of other users complain about this "error". This HAS to be corrected in a software update ASAP!

Apple Watch Ultra 2, watchOS 10

Posted on Sep 22, 2023 12:31 PM

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Question marked as Top-ranking reply

Posted on Sep 26, 2023 9:32 PM

Just received my Apple Watch Ultra 2 today and loved it until nighttime. I cannot read my text messages at all because it’s so dim and the brightness feature does not do much. Please re-calibrate!!! This is unacceptable for a Watch at this price.


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611 replies

Oct 25, 2023 7:28 PM in response to Markuson

Yeap, a very easy fix, and the most critical usability test they should have done. I'm personally waiting for two fixes: The dim Issue, and my complication are not updating at all no matter what I do. An hour later and my Modular Ultra Watch Face complications are not updating -- a double hit: Can't see anything in the dark with stale complication data... Isn't this supposed to be a sports watch?

Oct 26, 2023 5:04 AM in response to vidman007

I don’t know what the engineers at Apple were thinking when they came up with this software, they make it so bright during the day when you really don’t need it but at night if you’re out on a hike or a walk, you can’t even read the Watch or any of the complications totally ridiculous Steve Jobs would’ve taken care of this immediately

Oct 26, 2023 5:13 PM in response to LasseK1981

I just purchased the Apple watch 9 Hermes and the issue is even worse! I returned it - I am not spending $1300 on a watch that is unreadable in low to mid-light situations. I kept my 8 which is far superior; it still has the same issue but the 9 series is so much worse. I will not purchase another upgrade until I see there is a resolution to this issue that Apple knows about and ignores.

Oct 26, 2023 7:28 PM in response to Blaqdolphin

MAJOR UPDATE: It looks like a fix is on the way. Sort of.


By all means it’s definitely not what we are expect with full control of brightness and there is still no way to disable the auto brightness, however it looks like they increased the brightness when awake from 1 nit to 2 nit when inside. It’s still bad but not as bad


Oct 27, 2023 4:27 AM in response to Alan160m

Is it worth speaking here. Hope many talking here already raised a case with Apple, in my region surprisingly Apple support told me I’m the only one coming up with the dim issue in ultra-2. Kind of weird. the expensive lineup in its series with difficulty in reading the display in lowlight/ dark environments doesn’t make any sense at all

Oct 27, 2023 6:36 AM in response to dggontan

Besides the ultra tube being so dim in darker areas why would they make the brightness setting only go to three spots the lowest medium and the brightest why not give the option to slide it to the desired brightness but that’s another issue let’s just concentrate on why it’s so dim altogether Because even at its brightest, it’s still too dim to even read

Apple Watch Ultra 2 VERY dim inside and dark enviroments..

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