Apple Watch Ultra 2 VERY dim inside and dark enviroments..

2023 =

-There are no such thing as lies.

-Only “preferred truths.”

Same thing here.

-First return they said, “Yes…I have the same issue on my Ultra 2, but they’re working on it.”

-Second return: “Not a known issue.”

I usually scuba dive in the summer. So this evening I tested my watch in my local pool and realized it’s very difficult to see brightness under the water. I tried to increase brightness but it was at bar 3 (max) i can’t imagine how this holds up in a real life under water scenario in my lake .

this is not good.

I contacted Apple about it and was escalated. They, of course, don't acknowledge there is a problem, but all of their tests showed that the watch was fine. When I hold the Series 9 next to my Series 4, the difference is almost laughable. The 4 is way brighter! So, since I have AppleCare, Apple offered to ship me a new watch for no charge. Of course, it's going to have the same issue, but I can play that game forever. I'm looking forward to calling them back when I get the replacement and telling them it has the same problem!

I applaud you I went to the Grand Central store and when I was complaining about the issue, the two guys were both wearing the ultra and they’re telling me they haven’t experienced the issue and smiled. At the same time. We were all laughing. They exchange the watch I got a new one, knowing quite well it was not going to change, but you know what if enough people return and get a replacement maybe then they’ll take care of the issue

Going to add my "Me too" here.

U2 watch inside or at night for me is unreadable. Sure, my eyes are older now, but for $800, I want to see the doggone watch face!

I've filed feedback on this - please do as well as this forum may not be seen by the right folks.

Feedback number for reference: FB13303305

I wasn’t replying to you. Look who I replied to and find the post then you might have a clue.

”Nectario” said he uses nightguard to connect in a post and I replied to it. I could care less if you like it.

What are you, the hall monitor? I thought my reply would be below his, obviously not.

A A P L wrote:

Aside from being a smart guy, the thread here is linear view and I don't see what/who you replied to.

So thanks for the cute reply.

😂

Don't forget to focus on the real problem here, guys.

And for replying with context press the Quote button

I never post on forums but I searched for this specific issue and was blown away by how many others are in the same boat. Absolute joke in low light, I can hardly see the thing. Comparing to my Series 7 which I am in the process of selling since I "upgraded", the difference is so insanely drastic.

Here's hoping this gets fixed but given how long people have been reporting this with no changes, I'm skeptical. Ridiculous on a product this expensive.

I got my Series 9 replacement today. I paired it as a 'new watch', so only with stock apple apps and it's still terrible in the dark. Imagine that? I guess I'll contact them for a replacement! LOL If they get enough watches back, maybe they'll pay attention!?

I think contacting the FTC is a great idea. The 'advertised feature' of being brighter is not there when you need it most. To me, it's beyond arrogance and disregard, but is completely deceitful. I feel like I've been scammed out of a lot of money and promised things that simply do not exist. My replacement is just as bad. Don't even get me started about the new 'double tap' feature that is also not as advertised and rarely works.

I was just escalated to a level 2 “advisor” and he told me there was no known issues in 10.1 and did the whole rigmarole of telling me to repair it to my phone and call him back. Think he just simply didn’t believe me, and completely ignored me when when I asked him to just google “Ultra 2 Dim display”.

The official word from Apple support is "the Ultra 2 watch is performing as expected." My continued contacts with Apple support and all of my cases (5 so far with this issue) are being passed on from senior advisors to the engineering department.

I would assume that the Apple support team have shared our many concerns (and those who utilize the Apple Product feedback link) with engineers. All we can do is hope that they will adjust future watchOS updates accordingly to solve this major issue that many users agree limits the use of the Ultra 2 watch in dark environments (night, dark/dim lit rooms, etc.). It's not a hardware issue, so swapping the brand new watch for a new brand new Ultra 2 watch just takes time away from you and Apple, is super inconvenient, and solves nothing.

I have experienced the same exact thing, both online, and in the store, they trained not to let you know the truth they consistently make you feel like you’re the idiot unbelievable are you still love Apple not so love anymore

The problem has nothing to do with the ability to write code and improve the brightness in dim environments. The problem for Apple Watch is and has been battery life (or lack of). How can Apple find a way to market to those out in rugged environments for days on end if the battery only lasts 36 hours??? Or regular users who can get multiple day battery with competing products? So the engineers had to solve that problem and the code which allows the watch to dim the screen (save battery) is the solution. Now they can say 72 hours battery life. So the solution has become the problem.

they can’t say… 72 hours if you don’t want to be able to view the watch in dim environments but 36 hours if you want to actually see the watch. That’s even worse. So here we are. They say it works fine. Enjoy the battery and get reading classes you old fart.

i returned my watch. Thousands of others have as well. But that is likely a small percentage compared to those that are “just dealing with it” and “loving the battery life” Otherwise they would make it brighter and kill the battery.