Unlock process

jayw53 wrote:

It is now 6 days since I submitted a request and met all requirements to unlock iphone. This was a simple “”forgot my unlock code” and has turned into a nightmare. Apple needs to get their act together and offer a quicker resolution.

You don't need Apple assistance if you forgot your passcode to unlock the phone you follow steps here If you forgot your iPhone passcode - Apple Support

AT&T has nothing to do with activation lock.

You either need to provide Apple with the original receipt for the phone or regain access to your iCloud account to have the activation lock removed.

YOU are responsible for maintaining the credentials for your account. If you find that unacceptable, you should have been more diligent about securing your account and making sure you kept the correct login information.

Thanks for the picture and further explanation, it definitely helps make clear what you were asking. Us other customers answering and asking questions here are just trying to fully grasp what you really mean and actually happened so we can try to help you better.

Now, not to make you worry more, but did you already try resetting your Apple ID password before submitting this activation lock removal request? I ask because there are two things to keep in mind.

1. If you haven't thoroughly attempted resetting the Apple ID password before requesting Apple remove the activation lock from their end it could result in a denial of the unlock request.
2. If you have done the above, if/when they approve and remove the activation lock that means you cannot use this Apple ID on this phone again.

As KiltedTim said above, it is your responsibility to maintain your credentials, and Apple reiterates this a lot. While it can be frustrating the processes may take several days, it's because Apple is all about privacy and security and leave the control in the users' hands. If they made it too easy scammers would be a bigger issue.

Nope. Activation lock is because you can’t remember the credentials for your Apple ID. The two are unrelated.

jayw53 wrote:

It is now 6 days since I submitted a request and met all requirements to unlock iphone. This was a simple “”forgot my unlock code” and has turned into a nightmare. Apple needs to get their act together and offer a quicker resolution.

Do you mean you forgot the passcode that unlocks you to your home screen?

Or is your iPhone in activation lock and you cannot sign into the Apple ID it is asking for?

You may be mixing things up. Activation lock doesn't happen because you tried your password too many times.

What is the exact message you see on the iPhones screen? If you can share a picture of the message to us.

Then you're stuck. either you regain access to the account, produce the original receipt, or toss it in the recycle bin.

Those are your options.