Apple One 2 TB storage did not combine with iCloud+ 2 TB additional purchase

Purchased the new iCloud+ 2 TB additional storage, but it didn’t increase my already 2 TB that’s included with my Apple One subscription. It did not combine to 4 TB.


I believe it’s because the Apple ID I use for “Media & Purchases” didn’t make the purchase for some reason, although it always does on any other purchases. This additional iCloud+ purchase went under my personal Apple ID. I believe this because when I got the receipt by email, that’s what it had listed as the Apple ID that made the purchase.


But I would’ve known any other way of purchasing it. Anytime I purchase movies, or my Apple One subscription it always defaults to my “Media & Purchases” Apple ID my family and I use for Family Sharing purchases.


Anyone know how to fix this? I put a call into Apple with no success on the first attempt. A higher level tech was supposed to call me, but hasn’t yet. I’m going to put another request in.

Posted on Sep 22, 2023 1:00 PM

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Apple One 2 TB storage did not combine with iCloud+ 2 TB additional purchase

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