Apple Event: May 7th at 7 am PT

All of a sudden my IPad Pro will not connect to my printer how do I fix it

I have something I need to print I tap the print button and a window comes up saying no printer selected i go to another window and click my printer and tell it to print it comes back and says failed to connect to printer


iPad Pro, iPadOS 17

Posted on Sep 22, 2023 4:56 PM

Reply
Question marked as Best reply

Posted on Feb 4, 2024 3:07 PM

my ipad does not connect to my printer since last update 17.3. Have tried doing what apply says and does not work

12 replies

Sep 23, 2023 4:56 AM in response to Msjmoody

If your printer supports AirPrint - is set-up correctly and was working as expected prior to the iPadOS17 update - you may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es) (if any)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices (your iPad)


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint/Airplay. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support



Sep 22, 2023 5:47 PM in response to Msjmoody

Try rebooting your printer and your iPad. For your printer, turn it off and then back on.


For your iPad


  1. Quickly press and release Volume Up
  2. Quickly press and release Volume Down
  3. Press and hold the Siri/Wake button until you see the Apple Logo on the screen

If you see a slider appear stating “Swipe to turn off” ignore this slider and continue to hold the Siri/Wake button until you see the screen turn off and the Apple Logo appear. Once you see the logo, you can release the button and allow your iPad to continue booting as it normally would. This will not erase any data or settings on your iPad.

All of a sudden my IPad Pro will not connect to my printer how do I fix it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.