VIP Mail Folder missing on iPhone after iOS 17 Update

iOS 17 official non-beta release, if I add a new contact as VIP then ALL my inbox mail shows up in the VIP folder, if I remove a contact from VIP, then my entire VIP folder goes empty. There are not any filters like “unread” on when everything disappears. It’s completely repeatable, add one VIP, all mail is VIP, remove one VIP, all VIP mail is gone, etc.


[Re-Titled by Moderator]

iPhone 14 Pro

Posted on Sep 23, 2023 12:00 AM

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104 replies

Oct 28, 2023 11:02 AM in response to Peter Shearer

I just did this a few minutes ago. I did not have to delete the Mail app. Instead, I went into iPhone Settings > Mail > Accounts. From that list, I tapped into any accounts experiencing the VIP issue (for me, it was only my Gmail) and tapped Delete Account. After that deleted, I immediately tapped Add Account at bottom and added my Gmail. Now, VIP is working correctly. (Note that I also completely closed and reopened the Mail app too, but unsure if that was necessary.)

Nov 2, 2023 7:54 AM in response to jobiegermano

to solve this issue I did the most recent update on my phone, next I deleted all email accounts from my phone then check the VIP folder, I didn't delete my iCloud email account, I then deleted all the emails that remained in my VIP folder from my iCloud account, and re-installed all of my email accounts and now my VIP folder is working again.


I have an iphone 12 pro max

Nov 19, 2023 11:08 PM in response to jobiegermano

I deleted the mail app, then reinstalled by going to the App Store and searching for “Mail”, it was second from top. After reinstalling, I went into Settings > Mail > Accounts, and for each of the accounts (I have 10!) I had to go in and flip the switch to “on” for Mail. After that I went into the Mail app, it started downloading all my email again and now I only have VIP in the VIP folder now.


Note: to re-enable iCloud email it’s slightly different… when you tap on it from the list of accounts, it takes you to the Apple ID screen. From there you go to iCloud > iCloud Mail > Use on this iPhone/iPad.


Also: prior to this I tried updating to the latest iOS and I tried removing just my Gmail account as others had suggested. Neither of those fixed the issue for me. Doing it this way reinstalling the mail app kept me from having to set up all my accounts from scratch. You just have to flip the switches back to the on position in the settings page and you’re set!

VIP Mail Folder missing on iPhone after iOS 17 Update

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