You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź’ˇ Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
iPad locked, contacted prior owner. She can’t remember her apple password.
She removed the device from her phone in the settings but it’s still showing that it’s locked. Help
Hello pchu1701,
It sounds like the seller didn't take these recommended steps when selling their iPad: What to do before you sell, give away, or trade in your iPhone or iPad
We would recommend contacting the seller once more to have them take the steps under section, 'If you no longer have your iPhone or iPad' below:
If you no longer have your iPhone or iPad
If the steps above weren't completed and you no longer have your device, use these steps:
1. Ask the new owner to erase all content and settings using the above steps.
2. If you're using iCloud and Find My [device] on the device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.
3. If you can't follow either of the above steps, change your Apple ID password. This won't remove personal information that's stored on your old device, but it prevents the new owner from deleting your information from iCloud.
4. If you're switching to a non-Apple phone, deregister iMessage.
5. If you're using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Account Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove.
6. Remove your old device from your list of trusted devices.
7. If you purchased an AppleCare plan for your device, cancel your AppleCare plan.
If they refuse or can't reset their Apple ID password, then it would be best to discuss your options for returning the product with the seller.
Take care.
Hello pchu1701,
It sounds like the seller didn't take these recommended steps when selling their iPad: What to do before you sell, give away, or trade in your iPhone or iPad
We would recommend contacting the seller once more to have them take the steps under section, 'If you no longer have your iPhone or iPad' below:
If you no longer have your iPhone or iPad
If the steps above weren't completed and you no longer have your device, use these steps:
1. Ask the new owner to erase all content and settings using the above steps.
2. If you're using iCloud and Find My [device] on the device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.
3. If you can't follow either of the above steps, change your Apple ID password. This won't remove personal information that's stored on your old device, but it prevents the new owner from deleting your information from iCloud.
4. If you're switching to a non-Apple phone, deregister iMessage.
5. If you're using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Account Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove.
6. Remove your old device from your list of trusted devices.
7. If you purchased an AppleCare plan for your device, cancel your AppleCare plan.
If they refuse or can't reset their Apple ID password, then it would be best to discuss your options for returning the product with the seller.
Take care.
Thank you, I contacted the previous owner and have resolved the problem.
can you remove a device from your iCloud by removing it on your phone in the settings
