Apple Vision Pro is now available in the U.S.

iPhone 15 Pro touchscreen issue

A couple of times today the touchscreen was unresponsive. After a few seconds it did respond,. Anyone else experiencing this

Posted on Sep 23, 2023 12:15 PM

Reply
Question marked as Best reply

Posted on Sep 29, 2023 5:43 PM

Hi! So I have a 15, not a pro, and it’s doing the same thing.


for all of us to be having this issue, there’s either a bug with the software or it’s the screens at this point.

I can’t even answer calls now. Won’t do anything, no response to my touch.

124 replies

Dec 28, 2023 7:10 AM in response to mickeddie

I have the same issue with my iPhone 15 pro max. I also first thought it is me at first but I never had the issue with other iphones before. It’s persistent even offer the volume up down power reset.

it’s also not the only issue. When in power saving mode the iPhone is so slow that the keyboard cannot keep up with my typing. Many apps freeze regularly and touchscreen is mostly unresponsive around the top of the keyboard.

Jan 7, 2024 3:45 PM in response to mickeddie

Same problem here. I have a 15 pro max. Screen sensitivity horrible. Can't type fast in my keyboard. In my case specifically in the lower left side is the worst. Have to type many types for the same key to work. It's unacceptable that such an expensive phone have this problem that I never had before. And I'm a iphone user from the first generation.

Jan 28, 2024 11:28 PM in response to mickeddie

I'm also having an iPhone 15 Pro Max 256GB with exactly the same issue. I have to tap more often to a button or a letter on the keyboard. Really annoying when taking pictures and I have to tap tap tap the shutter. Are there any users who did a hard reset and tried again without any data/backup?


As the multi touch test in 'Device Monitor' app results in a perfect working touch sensibility it must be software/OS related.


I haven't contacted the Apple Support yet.

Oct 5, 2023 1:12 AM in response to josefku123

I used the Message app. I would click on my upper left or upper center Pinned contact, then the back arrow. Just keep repeating upper left (or center) contact and then the back arrow. Maybe 1 of 3 or 1 of 4 times I’d click on the upper left or upper center it wouldn’t respond.


I could touch super firmly and extremely exaggerated and it still wouldn’t register a touch.


I had a faulty brand new 11Pro (I think it was). There was dead touch “bands” running across the screen. With that I used the drawing function in Notes and scribbled on the whole screen. The touchscreen dead bands would then “appear” as areas to touchscreen didn’t work.


I tried this method with my 15PM but it didn’t show anything. Worth a try though.

Oct 13, 2023 3:52 PM in response to mickeddie

Since I set up the iPhone 15Pro for the first time 7 days ago, I have repeatedly noticed that some buttons often only respond the second or third time. The back button in various apps also sometimes doesn't work. I'm surprised that I haven't found any posts with the same problems anywhere in the German forum. This is the first time. that I find posts from users who have the same problems with the iPhone 15Pro as me. And I think I'm too stupid to hit the keys or my fingers are too dry!!!!

Oct 7, 2023 7:39 AM in response to mickeddie

I’m experiencing keyboard sound glitches, when i type it randomly clicks twice when i press just one button! It doesn’t register two characters just clicks twice 🤔 just got off the phone with Apple Support who have advised me to visit a store for further in-depth diagnostics!! They’re thinking that it’s quite possibly hardware/screen related even though the remote diagnostics showed no issues!! Is anyone else experiencing the double click issue ? Could be related to the issues reported in this thread!!

Oct 17, 2023 10:07 PM in response to pau149

A few days ago I had an appointment at the Genius Bar in the Apple Store. (More detailed description of the error above in my older post) After I mentioned the occasional problems with the “back button” and that I had already reset the iPhone via iTunes, the Apple technical representative said that there was nothing he could do for me can't fix it. He also didn't say anything that it could be fixed in the future via a software update. Since my iPhone 15Pro was only 8 days old at the time, I was able to return the iPhone immediately and have already gotten my money back. I don't regret returning the iPhone because even if it could be repaired, I wouldn't send it in for repair! Because when I pay that much money for an iPhone, I expect it to work perfectly right out of the box! and don't want a repair to be necessary after just a week!!! I will wait a few months until Apple has fixed this quality problem and I can only advise everyone to return their iPhone if they also have problems with the display and 14 days have not yet passed since they purchased it!

iPhone 15 Pro touchscreen issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.