iMessages on my MacBookPro are not displaying recent threads seen on iPhone.

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Level 1

14 points

iMessages on my MacBookPro are not displaying recent threads seen on iPhone.

For the past two weeks, iMessages on my MacBookPro are not displaying recent threads seen on iPhone. My iPhone sends and receives all texts fine. But seemingly randomly, my MacBookPro is only showing about 20% of the active threads. Also, some texts generated on my MacBookPro get kicked back, saying "Not Delivered."

Have tried powercycling, "resetting" (turning off and on iMessage Forwarding), "waking up" unresponsive threads, and other ideas, but nothing's working. A similar issue happened a year or so ago, but that was with an older MacBookPro. This one's eight months old, Ventura OS. (my iPhone XR is ~2019, iOS 16.6.1).

MacBook Pro 14″, macOS 13.0

Posted on Sep 23, 2023 12:23 PM

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Answer 1

Axel Foley

Level 10

151,110 points

Sep 23, 2023 1:06 PM in response to SASPro

The best thing to do when you troubleshoot your devices is to ensure that your devices are updated to the latest IOS and MacOS. It appears that you have checked everything else on your iPhone and iCloud so perhaps checking and installing new updates on your iPhone and Mac will help.

Axel F.

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Answer 2

Branta_uk

Level 7

32,892 points

Sep 24, 2023 8:34 AM in response to SASPro

SASPro wrote:

I should also note that my old MacBookPro, which I still use, also cannot see the same text threads that the newer MacBookPro can't. So it seems beyond the operating system to me.

That observation is consistent with my suspicion when I first read your original post. Having two MacBooks with the same issue more or less confirms it is outside the computers and phones. The problem sounds like a glitch with networking and internet connectivity, probably in the routing for the MacBooks rather than the iPhone with its cellular connection.

The only other likely area of suspicion would be your iCloud settings, because messages are usually synchronised through iCloud. However, a problem here should impact every message, not just some at random.

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Answer 3

SASPro Author

Level 1

14 points

Sep 24, 2023 8:25 AM in response to Axel Foley

Axel F., thanks for the reminder, always smart to do, even though I suspected that wouldn't help, which it didn't. I updated both the iPhone and the MBP to the most current iOS and OS, and nothing has changed. I should also note that my old MacBookPro, which I still use, also cannot see the same text threads that the newer MacBookPro can't. So it seems beyond the operating system to me.

It's just really a hindrance not to have iMessages on my laptop, I hate typing on phones--fingers too big and eyes aren't great. Also, phone is often in another room so I don''t hear text messages.

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Answer 4

SASPro Author

Level 1

14 points

Oct 9, 2023 6:42 PM in response to Branta_uk

This is still not working. I'm starting to suspect that the few messages that my MBP sees in iMessages are ones that people are sending to me using the email address of my Apple ID, not my actual phone number. But I don't know how to prove that.

I suspect this because on my MBP today I used FaceTime to start a music lesson with a student. The FaceTime lesson I start with him always goes to his iPad, but today it instead only went to his iPhone. And when I texted him from iMessages, while we were troubleshooting the connection, he said that message came from my Apple ID email, not my phone number like it always had for our previous weekly lessons for the last three years. Weird.

I've doublechecked my settings and confirmed my phone is set to send iMessages from my phone number. And while my AppleID/iCloud/ settings had messages "off"--- not sure why--but turning that "on" didn't magically make all the missing texts of the past weeks re-appear.

Also suspicious is that my MBP think's it's attached to a device called "iPhone (5)" when my iPhone calls itself "iPhone (6)." There is no listing for an "iPhone (5)" on the iPhones list of Apple ID devices.

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iMessages on my MacBookPro are not displaying recent threads seen on iPhone.

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