my download for the new os has stopped and I can't get it to move, it has been 3 hours

I started the install of the new os17 update and now my phone is frozen, how do I get it to unfreeze?


iPhone 12, iOS 16

Posted on Sep 23, 2023 1:40 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2023 2:33 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

1 reply
Question marked as Top-ranking reply

Sep 23, 2023 2:33 PM in response to sweetpea621

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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my download for the new os has stopped and I can't get it to move, it has been 3 hours

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