iOS 17 screwed up my voicemail

Hello, I have a huge problem and I need help fixing it. I've never used voicemail because I'm Deaf. I had my carrier disable the voicemail service about 15 years ago and it's still ongoing. I have a iPhone 13 Pro and I never set up voicemail on it because I'm Deaf. Then iOS 17 happened. Turns out there's a very bad thing called "Live Voicemail" that was turned on by default! Why they did that, I don't know! That should have been turned off and let customers decide if they want to use it or not! I didn't and don't! I spent the whole day yesterday troubleshooting with my carrier trying to figure out why I got a red circle with the number 1 in it on the voicemail tab of my phone icon on my iPhone. I updated my iPhone to iOS 17 six days ago and got only one phone call since then. I'm Deaf. I can't answer the phone because I can't hear. But I was shocked and confused as to why/how I got a voicemail message. I couldn't figure out why I had a voicemail message. I spent the entire day yesterday with my carrier trying to figure out what had happened and my carrier verified that my voicemail service was disabled on their side and when they went into their voicemail system, they told me they couldn't find anything in my voicemail box. It's empty. I went online to find out what happened and discovered that Apple released "Live Voicemail". It's Apple's new voicemail service! How do I turn it off?! I already turned off "Live Voicemail" in Settings>Phone>Live Voicemail---OFF! But when I found out that I had to create a password in order to go into the voicemail tab to find out what the voicemail message was all about, I was told that I had to create a greeting. What?! I don't want a greeting! I want zero voicemail! No matter who the carrier/service provider is. I don't want voicemail of any kind, ever. So I'm sitting here, freaking out, because I'm Deaf and I'm struggling trying to figure out how to deal with this voicemail stuff. Help!!! Please!!! How do I get rid of the greeting/recording? How do I permanently turn off the Apple voicemail service? I don't want any voicemail greeting on my iPhone. I want it so that whenever someone calls, my phone rings until the caller hangs up. I don't know why Apple got involved in this. They screwed it up, big time! Please help!!!!!!!


Posted on Sep 23, 2023 4:05 PM

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Posted on Oct 24, 2023 12:30 PM

I just realized that I never really outlined what I did in order to make my phone work normal again after the iOS 17 update. So I made one for you and other people who may be in the same situation. Hope this helps.

37 replies

iOS 17 screwed up my voicemail

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