IOS 17.0.1 No sound for iMessage/Text on iPhone 13 Max

After updating to IOS 17.0.1, I have noticed that I no longer get sound notifications for text/imessage unless I have the phone unlocked and Messages app opened. While it is opened, messages will audibly alert me. This is while using standard apple sounds. Nothing custom. The only way to get it the sound notifications to work when not in messages is to enable alerts for lock screen, notification center or Banners. None of which I have ever had to enable to get sound to work, nor want alerts when my screen is locked.


Has anyone experienced this and if so is there a way to fix the sounds without enabling any of the visible banner alerts?


Sounds like a bug in the new 17.0.1 as I have duplicated it on both the 12 and the 13.

iPhone 13 Pro Max

Posted on Sep 23, 2023 4:55 PM

Reply
Question marked as Best reply

Posted on Oct 4, 2023 5:31 PM

The same issue has been happening with me as well since updating. When is apple planning to implement a fix, this is a very huge issue. It is easy to miss important messages due to this issue and no updates that have come out have addressed this!

214 replies

Nov 22, 2023 8:14 AM in response to virginiageek

me too, but after a Genius at the Apple Store. My iPhone 14 text jumped around and moved lines while trying to text. He fixed it and it makes a sound every time I hit a letter. ?? He fixed my texting problem, but now, no sounds. My MacBook keyboard continues to do the same thing. For $249, I can get a new battery which includes a new keyboard..boooo oh well..



Nov 24, 2023 5:07 AM in response to Hyppo

Just read my previous post from 17-Nov, 8 posts above

Since then no any changes were made in parameters, in system updates etc

The only thing, all this time my Apple Watch (under my Apple ID but linked to another iPhone 12 Pro Max) were discharged and off. Yesterday I charged my watch and turned it on. And suddenly today I received sms with sound!

So now my iPhone pro max 15 on iOS 17.1.1 plays sms sound on locked screen normally, I tested several times. Bluetooth is on.

And the only thing I can mark was that I charged and turned on my Apple Watch (paired with another iPhone)

Nov 26, 2023 10:46 PM in response to Erniet53

Hi, But not for me, have enabled all > No Change. Remains silent unless the Messages App is actually open and in use.


Seriously, the amount of minor Bugs these days is ridiculous. Was a time when there was the odd one or two which usually disappeared in the next update. These days, it’s dozens of major Bugs persistent across updates.


Providing feedback to Apple appears to be a waste of time and effort.

Dec 13, 2023 1:07 PM in response to Jedwar10

I am having the same problem. I have many alerts turned off on my Apple Watch but since the last update, all of my settings have changed. Now , I get all notifications on my watch, which is of course draining my watch battery. Before, my watch would vibrate, but the text sound. I had assigned to various texting and calling contacts were accurate. Now sometimes my watch vibrates sometimes the phone vibrates. Sometimes the tone is correct and other times both are completely silent. Had I known this I would’ve never updated. And no, I don’t expect Apple to fix it quickly because Apple never admits they do anything wrong. i’m on iPhone 11 Pro.

Jan 5, 2024 2:11 PM in response to Biyobe

My problem is plain old inconsistency. Sometimes I get notified on both the watch with a vibration and the ring tone on the phone. That's how it was before the 17 update. Other times just the watch vibrates. Sometimes the phone rings with the right custom ring tone for a specific contact and other times it rings with the default ring tone instead of the contact. And sometimes I get no right or no watch vibration.


I can't find a specific pattern. I tested this with my hubby's iPhone with my phone both locked and unlocked. Right now it's working where my watch vibrates and the ring tone is correct.


I have a group text with several iPhone users. Some of these users are set to "silent" and other users in the group text have specific ring tones. When someone from the group sends a text, sometimes my phone vibrates. Other times only my phone vibrates. And most of the time, I'm not notified at all. This is inconsistent. I haven't found a pattern yet.


Before the update, the "silenced" texters stayed silent and the texters with the ring tone would work properly - I'd get notified on the phone and the watch.


It's screwy and it's a bug. Apple LOVES to play dumb and pretend they have a perfect product.


IOS 17.0.1 No sound for iMessage/Text on iPhone 13 Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.