Apple, please could you review the automatic light sensor for the Ultra 2. I have the original Ultra and side by side and there is no comparison in low light conditions, the Ultra 2 is poor.
This is the second Ultra 2 I have had problems with, strong argument to stay with the original Ultra until the problem is resolved. Has anyone else experienced this?
Suggest Apple either introduce manual adjustable setting for this?
Here’s hoping.
12/02/23 at 745p, stopped by apple store at 189 the grove drive los angeles ca 90036 to get first hand insight on why my ultra 2 apple watch is barely visible in the dark without any options to disable the auto dim even though display brightness is already set to max.
Spoke to a young man with dreads, with his pants sagging showing his boxers. I briefly explained my reason for visit. His first attempt was to go directly to my display settings to check if brightness is maxed out without even asking me if the display settings were already reviewed. He further added he will set me up with a genius appt. It never happened after a 15- 20min wait.
I then approached another red shirt and was able to get a genius appointment at 855p and a 2 hour parking validation.
Fast forward to 840p, getting late and was about to leave the parking structure. I get a text saying my genius appt is ready. I get back to the store, speak to a black shirt, he collects my name. He never gets back to me and I wait another 15-20mins past my 855p appointment. I ask another red shirt reporting I am 20mins past my appointment asking for a manager. He replies he is one of the managers and collects my name again more wait time and nothing happens. I speak to another red shirt asking for a manager, she talks to another red shirt. I then get introduced to another red shirt who claims he is a genius, collects my name, device information and his findings is to exchange the watch. No root cause or any other explanation. I tell him I will need another validation as it's been a 2 hour roller coaster ride of wasted time at the store. He tells me to go to the cinema next to the apple store as they provide a 4 hour validation only to find out no purchased movie ticket = no validation.
Finally, I go back to the apple store get connected to another red shirt claiming to be "the" manager. I explain to him he needs to provide me validation and he could not do anything for me regardless the 2 hour tour. I asked for the store manager and name. He responds she is not present and I can call customer service.
I hope the store manager sees this review and I will report this experience with corporate in Cupertino as well.
Takeaway, Google got my answer in 15 seconds. Never asking Apple retail store staff ever again.
"Some Ultra 2 owners have pinned the blame on this new hardware specification, however the recent uptick in reports also includes users of the first-generation Apple Watch Ultra, suggesting it is an issue with Apple's watchOS 10 software update, which was released in September.Oct 2, 2023"
Ultra 2 - Auto brightness issues
