Iphone reverts to gmail when click on gmail with attachments or ads

Updated to 17.0.1, now when I open an email in my gmail acccount, and click on an attachment or a link in an email, it goes to a blank screen (not opening safari) and after some seconds, reverts back to the home page of the phone (not even back to gmail).


I have tried shutting it off and restarting, no cure.


How do I fix this?

iPhone 12, iOS 17

Posted on Sep 24, 2023 8:16 AM

Reply
1 reply

Sep 27, 2023 3:45 PM in response to Iaculli3

Hi there Iaculli3,


Thank you for posting to Apple Support Communities.


We understand that your Mail app is not working as expected. We'd like to help.


Apple has released iOS 17.0.2 as an additional update. We recommend updating to this version to then test again.


Before updating, we recommend backing up your iPhone first. These articles can be of help. When you back up, you can back up using a Mac or PC rather than iCloud if you choose.


How to back up your iPhone, iPad, and iPod touch

Update iOS on iPhone


If the issue continues, we recommend contacting Apple Support for additional help: Get Support


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone reverts to gmail when click on gmail with attachments or ads

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.