Weird Wingdings-type fonts in Chrome

Hi, 


I have an M1 Max Macbook Pro. I use two Chrome profiles on my computer. On one profile, I don't have any trouble viewing all of the fonts. On the other profile, I keep encountering situations where in place of a normal font, I'm seeing like Wingdings or some other glyph-type font. This doesn't happen on every page and if there is a pattern for when it does occur, it's not really one that I am aware of. I don't recall this being an issue when I got the computer last year, but it's been happening since at least June of this year and I haven't been able to fix it.


I've tried clearing all of the cookies/saved data for the profile and resetting it. I've checked for an fixed duplicate fonts in my Fontbook. I've checked the font settings on both the profile where the fonts display correctly and the one where they display incorrectly and they are identical. My default and serif fonts are Times, and my sans serif font is Calibri. I also checked the profile that's having the issues on a Windows machine and all of the fonts displayed correctly, which leads me to think it must have something to do with my Mac.


Here are a couple of examples of where it occurs:


 




Does anyone have any idea what might be causing this?


Any thoughts are appreciated.


Thanks!

MacBook Pro 14″, macOS 13.5

Posted on Sep 24, 2023 1:13 PM

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Posted on Sep 25, 2023 8:08 AM

By profile, do you mean user account?


If so, then it's very likely a third party font you installed is conflicting with the font that's supposed to be shown.


Edit: Found it. Whoever created this disaster of a font started with Times New Roman and modified it, creating the font Locust. Not only did they illegally modify a copyrighted font, they didn't fix all of the internal names.



Note the family name. The OS and apps can't know what to do with the mismatch of internal names and the conflict it creates with the real Times New Roman fonts.


Delete locust.ttf from your computer and the issue should resolve itself.

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22 replies
Question marked as Top-ranking reply

Sep 25, 2023 8:08 AM in response to OPFC315

By profile, do you mean user account?


If so, then it's very likely a third party font you installed is conflicting with the font that's supposed to be shown.


Edit: Found it. Whoever created this disaster of a font started with Times New Roman and modified it, creating the font Locust. Not only did they illegally modify a copyrighted font, they didn't fix all of the internal names.



Note the family name. The OS and apps can't know what to do with the mismatch of internal names and the conflict it creates with the real Times New Roman fonts.


Delete locust.ttf from your computer and the issue should resolve itself.

Sep 25, 2023 9:31 AM in response to OPFC315

That's yet another font. The first one you showed is most definitely Locust Regular. The second I can't locate a match for, and none of those glyphs are in Locust.


In your original image, note how the bold and italic text display in Times New Roman:


operated entirely by volunteers

mhs.villageofmarcellus.com


But the rest is in Locust, which is interfering with Times New Roman Regular.


The version of Locust you have must be on your Mac somewhere, but not necessarily by that file name. However, you should be able to locate it in Font Book (or whatever font manager you're using) by clicking on each active font until you see a preview for it. And also for the other one.


This should work to at least temporarily clear things.


  1. Open your font manager and disable all third party fonts.
  2. Close all running apps.
  3. Open Terminal and run this command:


atsutil databases -removeUser


Immediately restart the Mac. Then check to see if the issue has been resolved.

Sep 25, 2023 11:38 AM in response to OPFC315

The panel I showed earlier is from FontLab 8, which is a full featured font editor. There's the free, open-source FontForge if you want to play around with a font's inner workings. Or just view them, as I did for this one.


The .lastresort files appear when an expected font cannot be found, and the app itself does not have a fall-back font selected. Then you usually see a page full of this glyph:



The cache cleaning Terminal command only removes the font cache maintained by the OS for the active user account. It does nothing to clear caches created by third party apps.


Yes, you can revert the Mac to only fonts installed by the OS. Once again, shut down all apps except for Font Book. In that app, open from the top left of the screen, Font Book > Settings. Click on the Advanced tab, then click Reset Fonts.


This will move all third party fonts out of the two main Fonts folders:


/Library/Fonts


~/Library/Fonts


The tilde ~ means the active user account Library folder. What happens is two new folders will be created. When you check each Library folder, you'll now see this:


/Library/Fonts

/Library/Fonts/Fonts (Removed)


~/Library/Fonts

~/Library/Fonts/Fonts (Removed)


Any third party fonts that were in either of the respective adjacent Fonts folders will now be in the Removed folders.


Close Font Book, clear the font caches again and restart the Mac. If that still doesn't do it, then start up in Safe Mode. With an M1 or M2 Mac, you do this by first shutting the Mac down. Then press and hold the power button until you see the boot manager. Here you'll see any drive with a bootable OS on it. In your case, I'm suspecting there will be only the main, internal drive. Hold down the Shift key. The text under the drive listed should indicated it will start up in Safe Mode. Keep holding the Shift key and double click the drive icon.


Once you've completed booting into Safe Mode, choose to restart the Mac. Among other things Safe Mode does, it dumps all cache files from the user account you started up to.


And if that still doesn't fix things, then Chrome may be holding its own cached outside of the area it's supposed to. But, according to a quick search, it does keep its cache data in the correct user cached folder.

Sep 25, 2023 1:53 PM in response to OPFC315

The full Inter set (at least at Font Squirrel) is 19 faces. That probably explains why you see so many.

I'm wondering if I should try removing Inter all together and then reinstalling the letter version of it?

I would.


Not being able to delete a third party font is also a bug I've run across in Font Book under Ventura. The app got a total rewrite and now has bugs that didn't exist before. But then, if the font is in the root Library's Fonts folder rather than in your user account, that would be why you can't delete it from within Font Book. The main Library requires you to enter your admin password to delete items from that base folder.


In Font Book, right click on the Inter font it won't remove and choose, Show in Finder. The folder where the font is located will open on the desktop and the file will be highlighted. Manually place it in the trash.


After you've removed all of the Inter fonts you can find, restart the Mac. Then install a fresh, correct set. Like from the link for Font Squirrel. Or from Google, which doesn't include as many styles.

Sep 25, 2023 4:17 PM in response to Kurt Lang

So I took your advice and had the computer find the location of the Inter fonts and then deleted them that way. Then I restarted the machine and reinstalled them. It worked! Oh man, I was really thinking I was never going find a solution for this problem. It just seemed so niche and I couldn't find anyone else talking about anything similar. I didn't even know where to start. Thank you so much for your help with this! I really appreciated it :)

Sep 25, 2023 11:46 AM in response to OPFC315

Ah, you fixed part of the problem while I was typing. I found Arachnid, and while it doesn't contain the glyphs in your second set of images, it is another botched pieced of junk that started with a copy of Times New Roman they and modified it. Except, unlike Locust, they didn't even remove the real creator's name.



Anywho, also delete Arachnid. It will do nothing but cause trouble.



Sep 25, 2023 12:39 PM in response to Kurt Lang

I feel like I'm finally making progress on this, thank you!


So I found a Chrome extension called "What Font" and I used it on the Sky Yoga Studio website and on an email where I was having problems. In both instances, I used this within the Chrome profile where the font was readable, not the profile where it's showing as glyphs. Interestingly, What Font is telling me that the font the Yoga Studio and the email are using is "Inter." I searched for Inter in my Fontbook and sure enough, I have two versions of the font and it matches the glyphs I see. What I don't understand is why does Inter display as text in one Chrome profile and glyphs in the other? Especially because when you look at Inter (at least in my Fontbook), the entire font is glyphs. There are no Roman letters in it. What Font is also talking about some other fonts in the font family and I've tried looking for those to see if there's an issue similar to what happened with Times, but the only fonts it mentions that I seem to have are Helvetica and Helvetica Neue and they both seem fine.


Here's a screenshot of the What Font results from the header text. It's mentioning Inter - 500. If I hover over the body text it says Inter - 400 and the fonts in the font family vary slightly (it shows Helvetica Neue instead of Helvetica, and Ubuntu and Cantarell).



Here's what the version of Inter that is installed on my computer looks like. This is consistent with the characters I see in the browser profile with the issues.



Sep 25, 2023 1:50 PM in response to OPFC315

The two Inter fonts conflict with each other. They have the same family name, and Style group name. That's enough to confuse the OS and apps as to which is which. Of the two below, the first is the Inter text font as you see it on the Golden Retriever site, and the other is the icon glyph font.




After that, it then depends on which of the two active fonts a given app goes with first. Sometimes they won't use either. Quark XPress is one app that won't show you any fonts that conflict. That tells you right away there's a conflict when you don't see an expected font in its lists.

Sep 25, 2023 11:30 AM in response to OPFC315

Ohh... somehow I just found Locust inside of a Times file and I was able to remove it and the Marcellus page is showing up normally. I'm also seeing another file within Times named Arachnid. The preview for this font also shows something messy and not Times. I've tried a couple of times to remove this other font, but it's greyed out and it remains in the list of Times fonts. Is there something special I need to do to get rid of it?


I checked my Calibri fonts and didn't see anything that didn't look like it should be there. Since I can view these fonts correctly in one version of the browser, is there a way to identify which fonts are supposed to be showing so I can check them for hidden fonts in the fontbook?

Sep 25, 2023 1:13 PM in response to OPFC315

It sounds like you have two entirely different fonts calling themselves Inter. One is correct, and the other is the font of icon glyphs.


I love that little extension. While I absolutely refuse to use Chrome (or any other app made by Google), they do have that extension for Firefox. Sweet!


The 400 (or other values) signifies the font weight. You can see that in my screen shots above for the internal names of Locus and Arachnid.


The font names after Inter is common web practice. It tells the browser; if you can't find Inter, use Helvetica. If you can't find Helvetica, use Roboto. And keep going like that down the list.

Sep 25, 2023 11:54 AM in response to OPFC315

Since I can view these fonts correctly in one version of the browser, is there a way to identify which fonts are supposed to be showing so I can check them for hidden fonts in the fontbook?

Yes, if you don't mind digging through HTML source code. Go to the page you want to check. In Safari, open its Settings, then under the Advanced tab, turn on the bottom check box for Show Develop menu in menu bar.


Now you can go to the top menu bar and choose Develop > Show Page Source.


The trick now is to find a font reference, which may not be easy. Much longer ago, you called out the font you wanted to use right next to the text you see in the browser. Most of the time that info is now within a style sheet (.css).

Sep 25, 2023 8:47 AM in response to Kurt Lang

Hi,


Thanks for reaching out and for the suggestions.


Chrome allows you to sign into more than one profile on a single computer. So I'm logged in with one work identity (where the fonts work fine) and one personal identity (where I'm having trouble). I'm only using one user account on my Mac.


I checked, but I don't seem to have any fonts called locust and also the font that's not displaying correctly appears to be a sans serif font. Here are examples of the same page from my work Chrome profile first and then my personal Chrome profile. For both profiles, my default sans-serif font is set to be Calibri.





Could there be a sans serif font I should be checking for a conflict like the one you suggested? Any thoughts are appreciated.

Sep 25, 2023 11:12 AM in response to Kurt Lang

I'm a relatively new Mac user and am still not as comfortable with the system as I am with Windows. How are you getting that panel with the info about the font to show? I have nearly 13,000 fonts on my computer. Do I need to go through all of them and look for Locust or could I focus on fonts with Times in the name or even just Times New Roman Regular? Likewise, since my default sans serif font is Calibri, should I start looking through any Calibri files and look for a conflict similar to the one you ID'd with Times and Locust? (To ID the other font that has a conflict).


I tried clearing the font cache a couple of times yesterday, but it didn't fix any of the sites I'm having trouble viewing. Also, I did notice that I had a bunch of fonts that were showing as .lastresort files which seemed to disappear when I cleared the cache, but some have started to reappear since I did it yesterday. Should I try to delete these files?


Alternatively, is there a way to revert to the original Mac font files without reinstalling the OS and would that be advisable?

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Weird Wingdings-type fonts in Chrome

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