iPhone 15 Pro Max, iOS 17
Section 1 — H/Services
>>You may close your Apple Cash Account by calling (877) 233-8552. However, in order to close your Apple Cash Account, you must: (i) register your Apple Cash Account; (ii) spend or transfer any funds maintained on your Apple Cash Card; (iii) maintain a $0 balance on your Apple Cash Card for at least 30 consecutive days; and (iv) satisfy such other conditions that we may establish from time to time.<
https://applecash.greendot.com/termsconditions/
Follow the instructions in the quote above.
Register your account.
Transfer any funds to your bank account.
Have no Apple deposits or Apple Card Mastercard deposits for 30 days.
Call the phone number above and request your account be closed.
File a complaint with Consumer Financial Protection Bureau (CFPB.) That’ll get it fixed.
Close the account and open a new one. That is the solution. You don’t want to try a so called workaround with a bank. You might trigger a fraud alert and be permanently suspended. Just close it and start over.
After weeks of calls back and forth...
"We are in receipt of the complaint that you filed and are providing a response to your concerns.... We reviewed your concerns and determined that we are unable to close your Apple Cash account or update the associated Social Security Number. You may open a new Apple Cash account with updated information by creating a new Apple ID and visiting www.apple.com/apple-cash/ or by opening the wallet app on your mobile device."
Doesn't seem it got it fixed. What are the other options?
And because of my FRB complaint and my "notification" of this, Green Dot Bank locked me out of my Apple Cash for the rest of my life with my Apple ID. Not that I planned to use Apple Cash (since it may have triggered some legal troubles), but it is still an extremely frustrating decision by Greed Dot Bank. They never knew that I entered the wrong number. They just figured out because I called them, and now they're saying "oops there's nothing we can do. Delete your entire Apple ID account."
Do you know any escalated actions? Furthermore, thank you so much for offering the help.
I tried to close my account with Apple Support and Green Dot Bank but they say it's not possible on their end. What are my options now?
Apple Cash SSN
