Just bought an iPhone 15 pro and the screen is frozen…..and suggestions?

Just bought an iPhone 15 pro and the screen controls are not working. Tried a DFU reset and not luck. Any ideas?

Posted on Sep 24, 2023 8:01 PM

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Question marked as Best reply

Posted on Sep 24, 2023 8:05 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

5 replies
Question marked as Best reply

Sep 24, 2023 8:05 PM in response to ford98

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

Just bought an iPhone 15 pro and the screen is frozen…..and suggestions?

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